Blue Ocean

OCTOBER 4, 2023

And how do offshore solutions, interpreters, and texting play a role? The impact of bilingual support on the customer experience cannot be understated. And what about offshore? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what’s the best approach? It’s our thing.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer Service Outsourcing.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Challenges Of Contact Center Outsourcing Services And How Magellan Solutions Solve Them.

Call Center 40

Call Center Contact Center Outsourcing Outsourcing Out-Tasking 40

Magellan Solutions

SEPTEMBER 10, 2019

These customers seek help in the following areas: Getting extra information about a product or service. Inconsistent service. And other customer service-related concerns. Meanwhile, outbound call services assist you in: Generating leads. Sell products or services. How Outsourcing Helps Your Business.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

JULY 15, 2024

Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, a strategic outsourced partner can help you mitigate the risks of disruption. Recruiting the Right Agent Profile Staffing for exceptional service agents represents another pain point for the in-house center.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JUNE 17, 2021

Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, an strategic outsourced partner can help you mitigate the risks of disruption. If the pandemic proved one thing it is that, while we were all in the same storm, we were not all in the same boat.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

JULY 15, 2024

Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, a strategic outsourced partner can help you mitigate the risks of disruption. Recruiting the Right Agent Profile Staffing for exceptional service agents represents another pain point for the in-house center.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52