Magellan Solutions

SEPTEMBER 10, 2019

What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. Inbound calling services help you with incoming messages from customers. Inconsistent service. Less control.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JULY 15, 2024

Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden. The post The 5 Biggest Challenges Facing In-House Contact Centers.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JUNE 17, 2021

Ensuring your customer support center is up and running, no matter what, is a daunting task and the pandemic of 2020 made that clearer than ever before. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden. Is Outsourcing the Answer?

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

JANUARY 31, 2023

Provide: – The current size of the team – The scope of work/nature of agent tasks – Summarize how the program is similar to our own requirements This last example is probably going to produce the most meaningful insight for you. You get the drift. As we’ve said before , attrition isn’t a dirty word, and it’s not going away.

Call Center 52

Call Center Contact Center Outsourcing Outsourcing Insurance 52

Blue Ocean

FEBRUARY 19, 2025

With an MOU in place, the new partners talent acquisition team can immediately start work on the agent profile and begin building out their skill assessments, job postings, etc. An MOU helps both sides mitigate risk while getting key tasks accomplished. Once the MSA is signed, they can hit the ground running.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JULY 15, 2024

Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden. The post The 5 Biggest Challenges Facing In-House Contact Centers.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

OCTOBER 17, 2023

Engaging a consultant early in your process, if you are just setting out on the path to supplier certification, is a good call. If you are tasked with doing an assessment yourself, you can often see the correlation between a specific industry vertical and the 3 rd party assessor.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

OCTOBER 30, 2024

As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation. Passing the baton of your customer service strategy to an outsourced partner comes with its share of worries. Sound familiar?

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Blue Ocean

NOVEMBER 11, 2024

When a global IT corporation sought to modernize their customer service operations, we transformed potential revenue loss into strategic advantage. We sum the specialists’ mission up in one sentence: “Drive cost out of our client’s business while enhancing the customer experience.”

Out-Tasking 59

Out-Tasking Automation Order Management Time Savings 59