Blue Ocean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Call Center Customer Service 52

Blue Ocean

JUNE 26, 2018

We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences? How do metrics and standards play a role in customer service? The Secrets to Successful Customer Service.

Customer Service 117

Customer Service Service Jobbing Contact Center Outsourcing 117

Everest Group

SEPTEMBER 30, 2022

The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. Former Snr Dir Procurement & GM for Contact Center Outsourcing. David Rickard. Vice President. Everest Group.

Robotics Process Automation 130

Robotics Process Automation Contact Center Outsourcing Management Service 130

NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer Service Outsourcing. Identify Pain Points.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

Blue Ocean

JULY 13, 2023

As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Learn how we delivered game-changing customer care—grab your copy of the case study today. In 2021, the championship went forward but with many restrictions.

Outsourcing 92

Outsourcing Customer Service Contact Center Outsourcing Service 92

Magellan Solutions

JUNE 21, 2016

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. Looking to have outsourced services soon? Looking to have outsourced services soon? Here’s why our clients love outsourced inbound services (and you should, too!). They get high-quality service.

Outsourcing 56

Outsourcing Contact Center Outsourcing Service Reduced Costs 56

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Customer Service 52

Customer Service Sales Contact Center Outsourcing Service 52

Blue Ocean

OCTOBER 30, 2024

As your business grows and scales to meet the increasing weight of customer demands, decisions must be made especially when it comes to your customer support operation. You may also be outsourcing some portion of your customer support today, but you need more help, or you need a niche partner to support a new product or initiative.

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Call Center 52

Call Center Reduced Overhead Contact Center Outsourcing Outsourcing 52

Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Call Center 52

Call Center Reduced Overhead Contact Center Outsourcing Outsourcing 52

Worldwide Call Centers

MAY 17, 2023

If you are ready to enhance your customer support, contact Worldwide Call Centers today at 719.368.8393 to discuss your situation and explore the Contact Center Outsourcing Options available from the US and Canada to Eastern Europe, Asia or Latin America. And you will make more money.

Customer Support 98

Customer Support Contact Center Outsourcing Call Center Outsourcing 98

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? You’re looking at potential outsourcers to see if it even makes sense. What’s your next step? We’re here to help!

Sourcing 59

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Blue Ocean

JUNE 10, 2021

We are hearing from organizations keen to outsource for the first time primarily for business continuity reasons: mitigating risks by leveraging hybrid work-at-home plus on-prem solutions and leveraging new outsourced partnerships to enhance their internal models. How Can Contact Center Outsourcing Help?

Outsourcing 52

Outsourcing Contact Center Outsourcing Advisory Cybersecurity 52

Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? Inconsistent service. And other customer service-related concerns.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? You’re looking at potential outsourcers to see if it even makes sense. What’s your next step? We’re here to help!

Sourcing 52

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 52

Worldwide Call Centers

MARCH 16, 2023

Now ask your customers and they might tell you a lot about the culture based on their interactions with customer support. Luckily, there is always hope—and many times the call center is the best place to start improving your company culture. Here are some quick tips to turn around your culture and your customer experience: 1.

Call Center 52

Call Center Contact Center Outsourcing Customer Service Customer Support 52

Blue Ocean

FEBRUARY 17, 2022

In the current landscape of customer service , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. The customer experience reigns, and frontline agents must deliver on customer expectations with reliability and consistency. But what about when crisis hits?

Outsourcing 52

Outsourcing Contact Center Outsourcing Collaborations Customer Service 52

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Intugo

AUGUST 15, 2023

The Power of Nearshore Mexico Call Center Outsourcing: Unveiling Unparalleled Benefits In today’s rapidly evolving business landscape, call center outsourcing has emerged as a strategic approach to enhance operational efficiency, improve customer satisfaction, and drive overall growth.

Call Center 52

Call Center Outsourcing Nearshoring E-Commerce 52

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Blue Ocean

DECEMBER 15, 2022

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed!

Contact Center Outsourcing 10

Contact Center Outsourcing Outsourcing Customer Service Service 10

Blue Ocean

JULY 15, 2024

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. An outsourced partner can offer a number of benefits in this scenario.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

OCTOBER 4, 2023

Your outsourced contact center partner will be responsible for QA on the agent side, and the OPI partner is responsible for performance managing interpreters. But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role? It’s our thing.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Blue Ocean

NOVEMBER 6, 2019

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. And that beginning is this – PayScale cites an average $13/hour for a customer service rep. The Cost of Human Capital.

Outsourcing 52

Outsourcing Labor Costs Customer Service Call Center 52

Blue Ocean

JANUARY 23, 2024

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. And that beginning is this – PayScale cites an average $16/hour for a customer service rep.

Outsourcing 52

Outsourcing Labor Costs Customer Service Call Center 52

Blue Ocean

FEBRUARY 19, 2025

When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. Knowledge Transfer Here is where things can be delicate.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JUNE 17, 2021

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. An outsourced partner can offer a number of benefits in this scenario. Ensuring Business Continuity.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center Outsourcing 52

Contact Center Outsourcing Sales Customer Service Insurance 52

Blue Ocean

JULY 15, 2024

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. An outsourced partner can offer a number of benefits in this scenario.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Contact center leaders needed to rewrite established rules to launch customer experience.

Call Center 40

Call Center Contact Center Outsourcing Outsourcing Out-Tasking 40

Magellan Solutions

JULY 16, 2021

The number of agents needed is just one component that goes into determining the cost of telemarketing outsourcing. Each company has distinct requirements and characteristics that influence the number of agents required to provide the best service to customers. . Determine how much service you’ll need.

Call Center 52

Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

JULY 9, 2021

One that’s anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes. There are different services provided by call center. What do you get when you outsource inbound call center services ? 24/7 Answering Service. Customer Support Outsourcing.

Call Center 52

Call Center Service BPO Customer Support 52