Blue Ocean

OCTOBER 30, 2024

As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation. When the “customer support formula” to scale doesn’t feel right anymore, it may be time to make a change. And change is difficult.

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Mattsen Kumar

OCTOBER 12, 2023

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Mattsen Kumar

MAY 7, 2024

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. Customer Service Outsourcing. One of the business process outsourcing market’s leading sectors is call centers.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

MARCH 19, 2024

When you are moving your customer support channels from one outsourcer to another, you can’t let the slow turning wheels of legal compromise your cut-over. An MOU helps both sides mitigate risk while getting key tasks accomplished. so that once the MSA is signed, they can hit the ground running.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

MARCH 19, 2024

When you are moving your customer support channels from one outsourcer to another, you can’t let the slow turning wheels of legal compromise your cut-over. An MOU helps both sides mitigate risk while getting key tasks accomplished. so that once the MSA is signed, they can hit the ground running.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JULY 15, 2024

Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden. Is Outsourcing the Answer?

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59