Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

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Blue Ocean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical. That’s where the magic happens.

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Blue Ocean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical. That’s where the magic happens.

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Magellan Solutions

JUNE 21, 2016

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. Looking to have outsourced services soon? Looking to have outsourced services soon? Here’s why our clients love outsourced inbound services (and you should, too!). They learn how a contact center works.

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Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.

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Magellan Solutions

JULY 9, 2021

One that’s anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes. There are different services provided by call center. What do you get when you outsource inbound call center services ? Customer Support Outsourcing. Outsourced Technical Support.

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Blue Ocean

JUNE 17, 2021

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. An outsourced partner can offer a number of benefits in this scenario. Ensuring Business Continuity.

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Blue Ocean

NOVEMBER 19, 2024

These steps and manual entry resulted in longer Average Handle Times, lower quality customer experience , and, sometimes, inaccuracies or errors in customer information. In today’s landscape of omnichannel customer support, efficient help desk optimization is crucial.

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Worldwide Call Centers

MAY 17, 2023

Empowering Your Customer Support Agents When it comes to customer support, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. By empowering employees, you will have happier customers. They think they will lose their jobs.

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Blue Ocean

OCTOBER 21, 2024

It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep. But if that interaction also ends negatively, the customer support experience can become the straw that breaks the camel’s back.

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Blue Ocean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Your outsourced contact center partner will be responsible for QA on the agent side, and the OPI partner is responsible for performance managing interpreters.

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Worldwide Call Centers

MAY 17, 2023

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails.

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Worldwide Call Centers

MARCH 16, 2023

Now ask your customers and they might tell you a lot about the culture based on their interactions with customer support. Luckily, there is always hope—and many times the call center is the best place to start improving your company culture. What’s the trick?

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