Magellan Solutions

JUNE 21, 2016

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. Looking to have outsourced services soon? Looking to have outsourced services soon? Here’s why our clients love outsourced inbound services (and you should, too!). They learn how a contact center works.

Outsourcing 56

Outsourcing Contact Center Outsourcing Service Reduced Costs 56

Blue Ocean

JULY 15, 2024

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. An outsourced partner can offer a number of benefits in this scenario.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Worldwide Call Centers

MARCH 16, 2023

Now ask your customers and they might tell you a lot about the culture based on their interactions with customer support. Luckily, there is always hope—and many times the call center is the best place to start improving your company culture. What’s the trick?

Call Center 52

Call Center Contact Center Outsourcing Customer Service Customer Support 52

Blue Ocean

FEBRUARY 19, 2025

When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. Knowledge Transfer Here is where things can be delicate.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

JUNE 17, 2021

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. An outsourced partner can offer a number of benefits in this scenario. Ensuring Business Continuity.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical. That’s where the magic happens.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Blue Ocean

JULY 15, 2024

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. An outsourced partner can offer a number of benefits in this scenario.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Magellan Solutions

JULY 9, 2021

One that’s anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes. There are different services provided by call center. What do you get when you outsource inbound call center services ? Customer Support Outsourcing. Outsourced Technical Support.

Call Center 52

Call Center Service BPO Customer Support 52

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical. That’s where the magic happens.

Outsourcing 52

Outsourcing Government Sales Collaborations 52

Blue Ocean

OCTOBER 21, 2024

Its worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep. But if that interaction also ends negatively, the customer support experience can become the straw that breaks the camels back.

Customer Service 52

Customer Service Sales Service Customer Support 52

Blue Ocean

OCTOBER 30, 2024

As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation. When the “customer support formula” to scale doesn’t feel right anymore, it may be time to make a change. And change is difficult.

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Worldwide Call Centers

FEBRUARY 6, 2025

Call Center Outsourcing has become a popular strategy for businesses seeking to enhance customer support, sales, or BPO services while focusing on core competencies. In fact, contact center outsourcing can lead to significant cost savings, increased operational efficiency, and improved customer satisfaction.

Call Center 40

Call Center Outsourcing Contact Center Outsourcing Customer Support 40

Blue Ocean

MARCH 24, 2025

When outsourcing customer support whether for the first time or the fifth time your company’s relationship with the contact center is understandably complex. With contact center technologies fast evolving, up-to-date IT infrastructure has become a basic requirement for efficient customer support.

Analytics 52

Analytics Human Resources Accounting Customer Support 52

Blue Ocean

NOVEMBER 19, 2024

These steps and manual entry resulted in longer Average Handle Times, lower quality customer experience , and, sometimes, inaccuracies or errors in customer information. In today’s landscape of omnichannel customer support, efficient help desk optimization is crucial.

Data Entry 52

Data Entry Call Center Reduced Costs Sales 52

Blue Ocean

OCTOBER 21, 2024

It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep. But if that interaction also ends negatively, the customer support experience can become the straw that breaks the camel’s back.

Customer Service 52

Customer Service Sales Service Customer Support 52