NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer Service Outsourcing.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? One that’s anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes. There are different services provided by call center. 24/7 Answering Service. per call. .

Call Center 52

Call Center Service BPO Customer Support 52

Worldwide Call Centers

MARCH 16, 2023

Now ask your customers and they might tell you a lot about the culture based on their interactions with customer support. Luckily, there is always hope—and many times the call center is the best place to start improving your company culture. It’s so easy in customer service to get in this mode of customer bashing.

Call Center 52

Call Center Contact Center Outsourcing Customer Service Customer Support 52

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Blue Ocean

OCTOBER 21, 2024

Listen to the audio via our podcast here: One negative customer experience may seem like a drop in the ocean of all your shopper interactions, but its never that simple. But if that interaction also ends negatively, the customer support experience can become the straw that breaks the camels back.

Customer Service 52

Customer Service Sales Service Customer Support 52

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

JULY 15, 2024

It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

FEBRUARY 19, 2025

When you are moving your customer support channels from one outsourcer to another, you cant let the slow-turning wheels of legal compromise your cutover. Your program management team on the incumbent side, with the input of functional area managers like Training Managers and Info Services Managers, should spearhead this effort.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JULY 15, 2024

It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Blue Ocean

JUNE 17, 2021

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical.

Outsourcing 52

Outsourcing Government Sales Collaborations 52

Blue Ocean

OCTOBER 30, 2024

As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation. When the “customer support formula” to scale doesn’t feel right anymore, it may be time to make a change. And change is difficult.

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Worldwide Call Centers

FEBRUARY 6, 2025

Call Center Outsourcing has become a popular strategy for businesses seeking to enhance customer support, sales, or BPO services while focusing on core competencies. In fact, contact center outsourcing can lead to significant cost savings, increased operational efficiency, and improved customer satisfaction.

Call Center 40

Call Center Outsourcing Contact Center Outsourcing Customer Support 40

Blue Ocean

MARCH 24, 2025

When outsourcing customer support whether for the first time or the fifth time your company’s relationship with the contact center is understandably complex. Who serves as the primary point of contact? Are service levels being executed? Pro tip: Set aside a section for tech requirements.

Analytics 52

Analytics Human Resources Accounting Customer Support 52

Blue Ocean

NOVEMBER 19, 2024

The Client A Multinational Communications, Electronics, & IT Corporation This company has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. We measure “How would the customer rate the service experience?”

Data Entry 52

Data Entry Call Center Reduced Costs Sales 52

Blue Ocean

OCTOBER 21, 2024

Listen to the audio via our podcast here: One negative customer experience may seem like a drop in the ocean of all your shopper interactions, but it’s never that simple. But if that interaction also ends negatively, the customer support experience can become the straw that breaks the camel’s back.

Customer Service 52

Customer Service Sales Service Customer Support 52