Blue Ocean

JULY 20, 2023

Best Use of Time: If the proposed contact center solution includes any ratio of agents working on-site, then be sure to get in the midst of the hustle and bustle, y-cord with agents on the production floor, and evaluate the little details that add up, like workstation setups, interior design choices, and visible employee engagement tactics.

Contact Center Outsourcing 98

Contact Center Outsourcing Outsourcing Out-Tasking Sales 98

Blue Ocean

JULY 2, 2024

When you’re outsourcing your customer care program, the partner you choose, and the relationship you have with them, will have significant impact on your customers, your brand’s reputation, and your bottom line. So which kind of contact center outsourcer is right for you? Check out this article.

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Right-Sizing Offshoring 52

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. How Fast-Growth Companies can Benefit From Outsourcing.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

OCTOBER 4, 2023

If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Magellan Solutions

JULY 9, 2021

Survey processing stages: • Survey Design. Call Center Outsourcing Services for our Telecom BPO Services. Our call center support services can ensure your customer’s calls are handled in a professional manner. Certificate Intelligent Document Processing for our Legal Outsourcing Services. Survey Setup.

Call Center 52

Call Center Service BPO Customer Support 52

Blue Ocean

OCTOBER 17, 2023

Fortunately, most third-party validations are based on a comprehensive rating, rather than a simple pass/fail designation. For small, privately-held companies, a public report of that nature is unlikely. At What Point in the RFP Process Should You Require ESG Validation?

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

OCTOBER 7, 2024

While some call centers have given the industry a bad rap, the right partner knows the value of natural light, ergonomics, thoughtful interior design, and inviting leisure spaces. Technology The pace of change in the contact center industry is mind-blowing. Is your visit well organized?

Call Center 52

Call Center Sales Outsourcing Jobbing 52