Blue Ocean

FEBRUARY 17, 2022

As you evaluate your business continuity plan (BCP) with your outsourced partner (whether you’re going to market or renewing with a long-standing partner,) keep the following considerations top of mind. Your outsourcer can, and should, take the lead in building the plan for your program, but you need to stay involved. A Brief Example.

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Blue Ocean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

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Blue Ocean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

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Outsourcing Government Sales Collaborations 52

Blue Ocean

FEBRUARY 10, 2021

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. For more RFP questions, download our customizable Excel RFP template today! Are You Going to RFP for Your Contact Center This Year?

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Blue Ocean

JANUARY 31, 2023

Consider this: One agent on an outsourced program is invested in their work but is also seeking to grow their career. By consistently achieving their performance objectives and adding to their skill set, they get promoted to an advanced role but on a different program within the contact center. Seems simple enough.

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Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Download our free Contact Center Buyers Guide for practical advice for contact center buyers at every stage.

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