Blue Ocean

FEBRUARY 17, 2022

As you evaluate your business continuity plan (BCP) with your outsourced partner (whether you’re going to market or renewing with a long-standing partner,) keep the following considerations top of mind. Your outsourcer can, and should, take the lead in building the plan for your program, but you need to stay involved. A Brief Example.

Outsourcing 52

Outsourcing Contact Center Outsourcing Collaborations Customer Service 52

Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? Chat and email services fall under non-voice call center operation.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

FEBRUARY 19, 2025

On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. In this blog post, well explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

OCTOBER 4, 2023

For many organizations, that French Canadian consumer group is best served by onshore solutions providers, like Blue Ocean, with a long history and a deep understanding of the nuances involved in supporting French Canadian consumers effectively and efficiently. And by the way, what’s true of Canada is also true in the U.S. It’s our thing.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JUNE 26, 2018

That can be as simple as making sure employees have the right tools to do their jobs efficiently and effectively or it can be as complex as challenging industry standards as we talked about earlier. And management needs to understand that listening to their employees is just as important as listening to their customers.

Customer Service 117

Customer Service Service Jobbing Contact Center Outsourcing 117

Magellan Solutions

JULY 16, 2021

The number of agents needed is just one component that goes into determining the cost of telemarketing outsourcing. Business process outsourcing (BPO) allows companies to maximize their potential. If you are not aware yet, the most popular payment models of call centers are per hour basis. How efficient are they? .

Call Center 52

Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

JULY 9, 2021

There are different services provided by call center. What do you get when you outsource inbound call center services ? A 24-hour call center services outsourcing provides you the same quality that customers expect on a regular shift. Customer Support Outsourcing. Outsourced Technical Support.

Call Center 52

Call Center Service BPO Customer Support 52

Blue Ocean

OCTOBER 17, 2023

With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards? When you go to RFP for your next outsourcer, how can you verify that the companies you’re engaging are truly committed to running a sustainable, socially aware, ethically governed business?

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

OCTOBER 7, 2024

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

OCTOBER 7, 2024

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Intugo

JULY 20, 2023

Among the brands’ new practices is the Contact Center in Mexico , which is nothing more than a new form of customer service. With this new tool, companies can become more present in the consumer’s life since they opened a more efficient and agile contact channel.

Customer Service 40

Customer Service Automation Service Sales 40

Worldwide Call Centers

FEBRUARY 6, 2025

Call Center Outsourcing has become a popular strategy for businesses seeking to enhance customer support, sales, or BPO services while focusing on core competencies. In fact, contact center outsourcing can lead to significant cost savings, increased operational efficiency, and improved customer satisfaction.

Call Center 40

Call Center Outsourcing Contact Center Outsourcing Customer Support 40

Blue Ocean

MARCH 24, 2025

When outsourcing customer support whether for the first time or the fifth time your company’s relationship with the contact center is understandably complex. With contact center technologies fast evolving, up-to-date IT infrastructure has become a basic requirement for efficient customer support.

Analytics 52

Analytics Human Resources Accounting Customer Support 52

Blue Ocean

NOVEMBER 19, 2024

This seamless connection between phone and ticketing systems demonstrates how strategic contact center technology can simultaneously improve operational efficiency and customer experience. In today’s landscape of omnichannel customer support, efficient help desk optimization is crucial.

Data Entry 52

Data Entry Call Center Sales Reduced Costs 52

Blue Ocean

NOVEMBER 11, 2024

The Tactics Leveraging Subject Matter Expertise & People-First Change Management Our goal is to serve as the subject matter experts for improving customer experience and driving efficiency through automation. Leverage subject matter expertise from our frontline experience. Focus on the “People Side” of change management.

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Out-Tasking Automation Order Management Time Savings 59

Blue Ocean

DECEMBER 2, 2024

That can be as simple as making sure employees have the right tools to do their jobs efficiently and effectively or it can be as complex as challenging industry standards as we talked about earlier. And management needs to understand that listening to their employees is just as important as listening to their customers.

Customer Service 52

Customer Service Service Jobbing Contact Center Outsourcing 52