Magellan Solutions

FEBRUARY 4, 2021

As well as an industry leader in contact center outsourcing. These contact centers and other outsourcing services. Despite the pandemic, the Philippines call center bounces back. Following strict health protocols imposed by the government. They keep the trust of their existing customers.

Call Center 40

Call Center BPO Contact Center Outsourcing Outsourcing 40

Blue Ocean

OCTOBER 17, 2023

The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Today, despite their being no uniform standards defining ESG, there are many laws and regulations that govern how companies must conduct their business. Evaluating ESG through your RFP is complex.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Magellan Solutions

SEPTEMBER 10, 2019

If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. Management. Co-managed.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Describe your governance model including details on senior management involvement on our account. Need some insight?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Blue Ocean

FEBRUARY 22, 2024

(If they haven’t already, your procurement team is soon going to tell you who you can and can’t do business with based on the vendors’ ESG (Environmental, Social, and Governance) scores and/or certifications. Read more about ESG and the RFP here.)

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Blue Ocean

FEBRUARY 22, 2024

(If they haven’t already, your procurement team is soon going to tell you who you can and can’t do business with based on the vendors’ ESG (Environmental, Social, and Governance) scores and/or certifications. Read more about ESG and the RFP here.)

Outsourcing 52

Outsourcing Government Sales Collaborations 52

Blue Ocean

FEBRUARY 14, 2024

The MSA and SOW need constructing to ensure the partnership is a win-win and everyone is clear on goals and measures, and governance. Your successful partnership will start at the contract negotiation table. Maintaining a consistent commitment to transparency, effective communication, and expectation setting on both sides of the partnership.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

OCTOBER 7, 2024

Client Relations While undoubtedly all contact centers will put their best foot forward during site visits, pay attention to the nuances to really discern if client relations and good governance are top strategic priority. Have they paid attention to the details?

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

OCTOBER 7, 2024

Client Relations While undoubtedly all contact centers will put their best foot forward during site visits, pay attention to the nuances to really discern if client relations and good governance are top strategic priority. Have they paid attention to the details?

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

FEBRUARY 14, 2024

The MSA and SOW need constructing to ensure the partnership is a win-win and everyone is clear on goals and measures, and governance. Your successful partnership will start at the contract negotiation table. Maintaining a consistent commitment to transparency, effective communication, and expectation setting on both sides of the partnership.

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Describe your governance model including details on senior management involvement on our account. Need some insight?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52