Everest Group

SEPTEMBER 14, 2023

As enterprises look to mitigate concentration risks by diversifying their contact center presence and further tap advantages such as cost arbitrage, diverse talent, and rapid technological advancements, businesses find Africa increasingly attractive for CX delivery.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Worldwide Call Centers

MAY 17, 2023

Business and government agencies will never be leaders in customer support without the adoption of true empowerment strategies. They think they will lose their jobs. It is critically important for organizations to give customer support agents the power to make decisions without supervisor approval. And you will make more money.

Customer Support 98

Customer Support Contact Center Outsourcing Call Center Outsourcing 98

Future of Sourcing

JUNE 12, 2018

The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Honduras – The Central American outsourcing upstart continues its march toward prominence in the American nearshore.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Magellan Solutions

FEBRUARY 4, 2021

Yet according to an online job portal, the BPO industry is the top hiring sector for 2020. What to Expect in the Philippines Call Center Scene. As well as an industry leader in contact center outsourcing. These contact centers and other outsourcing services. With 23% hiring activity in 2020.

Call Center 40

Call Center BPO Contact Center Outsourcing Outsourcing 40

Blue Ocean

OCTOBER 7, 2024

A “good fit” between the job description and each worker’s skills and interests alone is no longer enough. It’s essential to have faith that the contact center you choose will foster a culture your agents will feel good about – and one that aligns with the culture of your own brand. Have they paid attention to the details?

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

OCTOBER 7, 2024

A “good fit” between the job description and each worker’s skills and interests alone is no longer enough. It’s essential to have faith that the contact center you choose will foster a culture your agents will feel good about – and one that aligns with the culture of your own brand. Have they paid attention to the details?

Call Center 52

Call Center Sales Outsourcing Jobbing 52