Contact Center Outsourcing Government Service 
Everest Group
SEPTEMBER 14, 2023
South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.
Worldwide Call Centers
MAY 17, 2023
Business and government agencies will never be leaders in customer support without the adoption of true empowerment strategies. Empowering Your Customer Support Agents When it comes to customer support, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer.
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Blue Ocean
MARCH 7, 2024
Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.
Blue Ocean
MARCH 7, 2024
Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.
Blue Ocean
APRIL 16, 2024
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!
Blue Ocean
APRIL 16, 2024
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!
Future of Sourcing
JUNE 12, 2018
Fortunately for both providers and buyers of these services, there are destinations aplenty from which to choose. In fact, in the most recent Ryan Strategic Advisory Front Office Omnibus Survey of over 350 enterprise contact center decision-makers, Bulgaria was ranked in the top ten most favored locations among UK respondents.
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