Everest Group

SEPTEMBER 14, 2023

Governing bodies like the Department of Trade, Industry, and Competition (DTIC), Business Process Enabling South Africa (BPESA), and CapeBPO provide resources and reward job creation Cultural Affinity: South Africans’ familiarity with US and UK culture and shared holiday celebrations create cultural similarity with global markets for CX delivery.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Blue Ocean

JULY 15, 2024

Ensuring Business Continuity Business continuity is a key pressure point for in-house contact centers this year—but that’s not altogether surprising on account of all the economic uncertainty companies and consumers have faced.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JULY 15, 2024

Ensuring Business Continuity Business continuity is a key pressure point for in-house contact centers this year—but that’s not altogether surprising on account of all the economic uncertainty companies and consumers have faced.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

JUNE 17, 2021

Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty. in-house contact centers.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Future of Sourcing

JUNE 12, 2018

In fact, while these five markets have done an excellent job in pioneering the offshoring business model, there are also many locations that are acting iconoclastically, by forging their own path in global front-office Business Process Outsourcing (BPO). Egyptian BPO 2.0 is a reality.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52