Contact Center Outsourcing Jobbing Offshoring 
Future of Sourcing
JUNE 12, 2018
Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Those that get it right will reap significant economic benefits.
Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.
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Blue Ocean
JULY 15, 2024
Ensuring Business Continuity Business continuity is a key pressure point for in-house contact centers this year—but that’s not altogether surprising on account of all the economic uncertainty companies and consumers have faced. A partner that elevates your agility is invaluable in the face of disruption.
Blue Ocean
JUNE 17, 2021
Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty. in-house contact centers.
Blue Ocean
JULY 15, 2024
Ensuring Business Continuity Business continuity is a key pressure point for in-house contact centers this year—but that’s not altogether surprising on account of all the economic uncertainty companies and consumers have faced. A partner that elevates your agility is invaluable in the face of disruption.
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