Contact Center Outsourcing Jobbing Presentation 
Everest Group
SEPTEMBER 14, 2023
Governing bodies like the Department of Trade, Industry, and Competition (DTIC), Business Process Enabling South Africa (BPESA), and CapeBPO provide resources and reward job creation Cultural Affinity: South Africans’ familiarity with US and UK culture and shared holiday celebrations create cultural similarity with global markets for CX delivery.
Blue Ocean
JANUARY 31, 2023
With a base team of 100 on that eComm program, this means the outsourcer onboards and offboards 50 FTE between May 1 and August 31 each year, for that one program alone. Or this: An agent is frustrated by the lack of support they are receiving on the job, bored with the work, and can’t see any opportunities for growth on their current team.
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Blue Ocean
JULY 15, 2024
Ensuring Business Continuity Business continuity is a key pressure point for in-house contact centers this year—but that’s not altogether surprising on account of all the economic uncertainty companies and consumers have faced. Achieving Strong Data Protection This is an ever-present challenge for in-house contact centers.
Blue Ocean
OCTOBER 7, 2024
How a company acts and reacts, especially when the going gets tough, depends so much on the trust and respect that is either present or absent within the management team. A “good fit” between the job description and each worker’s skills and interests alone is no longer enough. Is there a sense of empowerment on the frontline?
Blue Ocean
OCTOBER 7, 2024
How a company acts and reacts, especially when the going gets tough, depends so much on the trust and respect that is either present or absent within the management team. A “good fit” between the job description and each worker’s skills and interests alone is no longer enough. Is there a sense of empowerment on the frontline?
Blue Ocean
JUNE 17, 2021
Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty. in-house contact centers.
Blue Ocean
JULY 15, 2024
Ensuring Business Continuity Business continuity is a key pressure point for in-house contact centers this year—but that’s not altogether surprising on account of all the economic uncertainty companies and consumers have faced. Achieving Strong Data Protection This is an ever-present challenge for in-house contact centers.
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