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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

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Secrets to Incredible Customer Service with Paul R. Jones

Blue Ocean

If an agent has created a “wow” experience that gets public recognition from a guest, that’s pretty much the definition of a job well done, and we need to recognize and value that. What are you looking for in a contact center partner? 5 Insights About Sourcing and Developing Strategic Partnerships. Let us know today.

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This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program

Blue Ocean

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc.

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Switching Vendors? Here’s How to Seamlessly Transition Your Outsourced Customer Care Program

Blue Ocean

On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. Get a Memorandum of Understanding in place right away what you need is a basic document that allows the outsourcer to begin work while the MSA and SOW get worked on.

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This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program

Blue Ocean

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

You’ll task your team with running a tight procurement process to assess potential contact center partners. Undoubtedly, that will involve a number of stakeholders on your side, including the sourcing professionals who make their living running RFPs. Do employees have the tools and resources to do their job well?

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

You’ll task your team with running a tight procurement process to assess potential contact center partners. Undoubtedly, that will involve a number of stakeholders on your side, including the sourcing professionals who make their living running RFPs. Do employees have the tools and resources to do their job well?