Contact Center Outsourcing Jobbing Sourcing 
Everest Group
SEPTEMBER 14, 2023
With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.
Blue Ocean
JUNE 26, 2018
If an agent has created a “wow” experience that gets public recognition from a guest, that’s pretty much the definition of a job well done, and we need to recognize and value that. What are you looking for in a contact center partner? 5 Insights About Sourcing and Developing Strategic Partnerships. Let us know today.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Blue Ocean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc.
Blue Ocean
FEBRUARY 19, 2025
On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. Get a Memorandum of Understanding in place right away what you need is a basic document that allows the outsourcer to begin work while the MSA and SOW get worked on.
Blue Ocean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc.
Blue Ocean
OCTOBER 7, 2024
You’ll task your team with running a tight procurement process to assess potential contact center partners. Undoubtedly, that will involve a number of stakeholders on your side, including the sourcing professionals who make their living running RFPs. Do employees have the tools and resources to do their job well?
Blue Ocean
OCTOBER 7, 2024
You’ll task your team with running a tight procurement process to assess potential contact center partners. Undoubtedly, that will involve a number of stakeholders on your side, including the sourcing professionals who make their living running RFPs. Do employees have the tools and resources to do their job well?
Expert insights. Personalized for you.
173 
Let's personalize your content