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Johannesburg As South Africa’s largest city, Johannesburg presents a substantial English-speaking talent pool, making it an advantageous hub for contactcenteroutsourcing with its diverse and skilled workforce.
If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. There are numerous aspects to consider while choosing an outsourcing site, including distance, cost, and culture.
If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contactcenter agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic laborcosts – and compensation is only the beginning. Yes, you can.
If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contactcenter agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic laborcosts – and compensation is only the beginning. Yes, you can.
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