Everest Group

SEPTEMBER 14, 2023

Johannesburg As South Africa’s largest city, Johannesburg presents a substantial English-speaking talent pool, making it an advantageous hub for contact center outsourcing with its diverse and skilled workforce.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. There are numerous aspects to consider while choosing an outsourcing site, including distance, cost, and culture.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

JANUARY 23, 2024

If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic labor costs – and compensation is only the beginning. Yes, you can.

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52

Blue Ocean

NOVEMBER 6, 2019

If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic labor costs – and compensation is only the beginning. Yes, you can.

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52