Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

NoonDalton

OCTOBER 20, 2021

But how can fast-growth companies benefit from outsourcing? If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. Customer Service Outsourcing. Marketing and Advertising.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

NOVEMBER 6, 2019

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. The Cost of Human Capital. Each of those elements adds up quickly in terms of cost. Yes, you can.

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52

Blue Ocean

JANUARY 23, 2024

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. But the truth is that an “agent hour” encompasses much more than basic labor costs – and compensation is only the beginning.

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52