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Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contactcenter destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.
But how can fast-growth companies benefit from outsourcing? If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. Customer Service Outsourcing. Marketing and Advertising.
So, we’ll take a comprehensive look at the cost of ownership of your in-house contactcenter – both intangible and tangible expenses – and how it compares to the cost of outsourcing. The Cost of Human Capital. Each of those elements adds up quickly in terms of cost. Yes, you can.
So, we’ll take a comprehensive look at the cost of ownership of your in-house contactcenter – both intangible and tangible expenses – and how it compares to the cost of outsourcing. But the truth is that an “agent hour” encompasses much more than basic laborcosts – and compensation is only the beginning.
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