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South Africa has emerged as a stand-out destination for customer experience (CX) services. Offering a talented workforce, cost-effectiveness, and infrastructure, the nation is attracting the attention of both providers and customers alike. Now is the time to capitalize on this alluring market in this rising continent.
These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer ServiceOutsourcing. “ Select an Outsourcing Location.
If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contactcenter agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic laborcosts – and compensation is only the beginning. Yes, you can.
If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contactcenter agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic laborcosts – and compensation is only the beginning. Yes, you can.
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