Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. Offering a talented workforce, cost-effectiveness, and infrastructure, the nation is attracting the attention of both providers and customers alike. Now is the time to capitalize on this alluring market in this rising continent.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer Service Outsourcing. “ Select an Outsourcing Location.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

JANUARY 23, 2024

If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic labor costs – and compensation is only the beginning. Yes, you can.

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52

Blue Ocean

NOVEMBER 6, 2019

If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that! But the truth is that an “agent hour” encompasses much more than basic labor costs – and compensation is only the beginning. Yes, you can.

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52