Mattsen Kumar

OCTOBER 12, 2023

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Blue Ocean

OCTOBER 4, 2023

If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

Call Center 40

Call Center Contact Center Outsourcing Outsourcing BPO 40

Mattsen Kumar

MAY 7, 2024

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Magellan Solutions

JULY 16, 2021

That is why it is imperative to consider whether your business objectives necessitate agents providing technical help in addition to just marketing and selling. Skills such as technical support do not directly affect telemarketing, but it is essential if you plan to expand your market. Determine how much service you’ll need.

Call Center 52

Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Future of Sourcing

JUNE 12, 2018

In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Labor Market Describe your primary labor market including post-secondary education rates and unemployment rates.

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Blue Ocean

FEBRUARY 17, 2022

As you evaluate your business continuity plan (BCP) with your outsourced partner (whether you’re going to market or renewing with a long-standing partner,) keep the following considerations top of mind. By now it should be clear that while an outsourced customer care provider is an invaluable BCP partner. Rethink Your Tactics.

Outsourcing 52

Outsourcing Contact Center Outsourcing Collaborations Customer Service 52

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? In today’s digitally disrupted market, traditional revenue sources are becoming more elusive. Telemarketing is the direct marketing of goods or services to potential customers over the telephone, Internet, or fax.

Call Center 52

Call Center Service BPO Customer Support 52

Magellan Solutions

FEBRUARY 4, 2021

Entrepreneur 2019 reports that the Philippines has 20% global call center market share. As well as an industry leader in contact center outsourcing. These contact centers and other outsourcing services. It overthrown India as the top BPO capital of the world since 2010.

Call Center 40

Call Center BPO Contact Center Outsourcing Outsourcing 40

Magellan Solutions

SEPTEMBER 10, 2019

Conduct market research or survey. If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

JUNE 26, 2018

So, I go into an interview and talk much less about what’s required, and instead I explain what we do, where we’re at in the market, and what our vision is for the company. So is the ability to listen and maintain a positive attitude. Everything else we can teach. I look for how engaged a candidate is in this conversation. Are they listening?

Customer Service 117

Customer Service Service Jobbing Contact Center Outsourcing 117

Blue Ocean

JULY 15, 2024

While labor markets have cooled, agent attrition will remain one of the top pressure points for U.S. contact centers moving into the coming years. These are all essential areas of focus as the world, the business landscape, and customers themselves continue to evolve and reprioritize with shifting values and markets.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JUNE 17, 2021

With a tight labor market, staffing struggles are not limited to hiring – the perennial challenge of retention takes on greater significance. it’s interesting to note that, in the Ryan Report, contact center executives identified agent attrition as one of this year’s top pressure point for U.S. in-house contact centers.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

JULY 15, 2024

While labor markets have cooled, agent attrition will remain one of the top pressure points for U.S. contact centers moving into the coming years. These are all essential areas of focus as the world, the business landscape, and customers themselves continue to evolve and reprioritize with shifting values and markets.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Intugo

AUGUST 15, 2023

With a well-established outsourcing infrastructure and a pool of skilled professionals, businesses can quickly scale their operations up or down based on seasonal demands, business growth, or market fluctuations.

Call Center 52

Call Center Outsourcing Nearshoring E-Commerce 52

Blue Ocean

OCTOBER 21, 2024

Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so its retention that appears to gain the most profit in return. The Cost of Customer Retention vs Acquisition Its a widely cited fact that it can cost 5-6 times as much to acquire new customers versus retaining existing ones.

Customer Service 52

Customer Service Sales Service Customer Support 52

Blue Ocean

OCTOBER 17, 2023

ESG is a critical element to building a more sustainable business that can adapt to industry regulatory and market shifts, such as the evolution of technology, climate change, social equity, diversity and inclusion, and black swan events like COVID-19.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Labor Market Describe your primary labor market including post-secondary education rates and unemployment rates.

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Blue Ocean

OCTOBER 21, 2024

Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so it’s retention that appears to gain the most profit in return. The Cost of Customer Retention vs Acquisition It’s a widely cited fact that it can cost 5-6 times as much to acquire new customers versus retaining existing ones.

Customer Service 52

Customer Service Sales Service Customer Support 52

Blue Ocean

DECEMBER 2, 2024

So, I go into an interview and talk much less about what’s required, and instead I explain what we do, where we’re at in the market, and what our vision is for the company. So is the ability to listen and maintain a positive attitude. Everything else we can teach. I look for how engaged a candidate is in this conversation. Are they listening?

Customer Service 52

Customer Service Service Jobbing Contact Center Outsourcing 52