Contact Center Outsourcing Marketing Right-Sizing 
Blue Ocean
JULY 2, 2024
Our position is: one size does not fit all when it comes to customer care. There are scenarios where one of the Big Four multinational outsourcers is going to be the right choice AND there are scenarios where a smaller partner could be the best option. What Kind of Outsourced Contact Center Is Right for You?
Blue Ocean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Labor Market Describe your primary labor market including post-secondary education rates and unemployment rates.
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Magellan Solutions
SEPTEMBER 10, 2019
Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Labor market rate.
Blue Ocean
OCTOBER 17, 2023
ESG is a critical element to building a more sustainable business that can adapt to industry regulatory and market shifts, such as the evolution of technology, climate change, social equity, diversity and inclusion, and black swan events like COVID-19. What 3 rd Party ESG Validation Is Right for You?
Blue Ocean
OCTOBER 14, 2024
Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Labor Market Describe your primary labor market including post-secondary education rates and unemployment rates.
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