Blue Ocean
JULY 2, 2024
When you’re outsourcing your customer care program, the partner you choose, and the relationship you have with them, will have significant impact on your customers, your brand’s reputation, and your bottom line. So which kind of contact center outsourcer is right for you? appeared first on Blue Ocean.
NoonDalton
OCTOBER 20, 2021
If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. For instance, the CEOs of 360 privately held product and service firms named in the media as among the fastest-growing U.S.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Future of Sourcing
JUNE 12, 2018
Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Those that get it right will reap significant economic benefits.
Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.
Magellan Solutions
SEPTEMBER 10, 2019
If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. What should you do?
Blue Ocean
JULY 15, 2024
Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, a strategic outsourced partner can help you mitigate the risks of disruption. Recruiting the Right Agent Profile Staffing for exceptional service agents represents another pain point for the in-house center.
Blue Ocean
JUNE 17, 2021
Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, an strategic outsourced partner can help you mitigate the risks of disruption. If the pandemic proved one thing it is that, while we were all in the same storm, we were not all in the same boat.
Expert insights. Personalized for you.
52 
Let's personalize your content