Magellan Solutions

SEPTEMBER 10, 2019

What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best.

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Blue Ocean

MARCH 19, 2024

For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc. An MOU helps both sides mitigate risk while getting key tasks accomplished. so that once the MSA is signed, they can hit the ground running.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

JULY 15, 2024

Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden. The post The 5 Biggest Challenges Facing In-House Contact Centers.

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Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JUNE 17, 2021

Ensuring your customer support center is up and running, no matter what, is a daunting task and the pandemic of 2020 made that clearer than ever before. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden. Is Outsourcing the Answer?

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Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

NOVEMBER 11, 2024

We sum the specialists’ mission up in one sentence: “Drive cost out of our client’s business while enhancing the customer experience.” Through migrating low-level tasks to Tier 0 and automating routine tasks, we have made a significant impact on our client’s bottom line, with cost savings in the hundreds of thousands in just one year alone.

Out-Tasking 59

Out-Tasking Automation Order Management Time Savings 59

Blue Ocean

MARCH 19, 2024

For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc. An MOU helps both sides mitigate risk while getting key tasks accomplished. so that once the MSA is signed, they can hit the ground running.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JANUARY 31, 2023

Provide: – The current size of the team – The scope of work/nature of agent tasks – Summarize how the program is similar to our own requirements This last example is probably going to produce the most meaningful insight for you. You get the drift. As we’ve said before , attrition isn’t a dirty word, and it’s not going away.

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Call Center Contact Center Outsourcing Outsourcing Insurance 52

Blue Ocean

JULY 15, 2024

Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden. The post The 5 Biggest Challenges Facing In-House Contact Centers.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

OCTOBER 30, 2024

Nailing down the business case and the ins and outs of exactly what you need can be a difficult task as well. If you’re struggling to determine when to outsource customer support – or even if you’re still stuck on the whys – a thorough trial can help you assess whether outsourcing is the right move. Sound familiar?

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Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Blue Ocean

OCTOBER 17, 2023

Engaging a consultant early in your process, if you are just setting out on the path to supplier certification, is a good call. If you are tasked with doing an assessment yourself, you can often see the correlation between a specific industry vertical and the 3 rd party assessor.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59