Blue Ocean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Call Center Payroll 52

Blue Ocean

JULY 2, 2024

Let’s start with our obvious bias: we are a small player in the global outsourcing industry. There are scenarios where one of the Big Four multinational outsourcers is going to be the right choice AND there are scenarios where a smaller partner could be the best option. Check out this article.

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Contact Center Outsourcing Outsourcing Right-Sizing Offshoring 52

Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Call Center 52

Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Call Center 52

Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Call Center 52

Everest Group

SEPTEMBER 30, 2022

The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. Former Snr Dir Procurement & GM for Contact Center Outsourcing. September 29, 2022 |. 10:00 CDT | 11:00 AM EDT. Mark Wootton.

Robotics Process Automation 130

Robotics Process Automation Contact Center Outsourcing Management Service 130

Go4Customer

SEPTEMBER 24, 2021

Go4customer is a specialized call center and contact center outsourcing managing call center processes for our clients. Get a free analysis of your business requirements by our experts.

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Call Center Outsourcing Contact Center Outsourcing Management 74

Working Solutions Outsourcing

FEBRUARY 1, 2023

Every year, a larger percentage of retail business is conducted via the online marketplace. Well known as this fact is, it’s surprising how few companies have really embraced the full range of possibilities offered by online communications to give their customers a truly comprehensive and satisfying experience.

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Contact Center Outsourcing Retail Outsourcing Call Center 52

NoonDalton

OCTOBER 20, 2021

But how can fast-growth companies benefit from outsourcing? If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. Customer Service Outsourcing. Marketing and Advertising.

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Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.

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Service Impact Sourcing Contact Center Outsourcing Government 173

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency.

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Customer Service Outsourcing Robotics Process Automation Service 84

Magellan Solutions

JUNE 21, 2016

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. Looking to have outsourced services soon? Looking to have outsourced services soon? Here’s why our clients love outsourced inbound services (and you should, too!). They learn how a contact center works.

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Outsourcing Contact Center Outsourcing Service Reduced Costs 56

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? You’re looking at potential outsourcers to see if it even makes sense. What’s your next step? We’re here to help!

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Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? You’re looking at potential outsourcers to see if it even makes sense. What’s your next step? We’re here to help!

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Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 52

Blue Ocean

JULY 13, 2023

The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Our shared challenge was to deliver an exceptional experience to every member and attendee, despite the unprecedented projected volume. Just fill out the form below.

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Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Call Center 52

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Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Blue Ocean

OCTOBER 30, 2024

Executing on in-house customer service efforts can be difficult; it takes the right background and continual hiring and training, not to mention complex IT systems, robust contact center technologies , and proper workforce management. If youre looking to switch outsourcers, how do prices compare? And change is difficult.

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Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Blue Ocean

FEBRUARY 19, 2025

On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. In this blog post, well explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.

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Outsourcing Out-Tasking Collaborations Jobbing 52

Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? Chat and email services fall under non-voice call center operation.

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Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

DECEMBER 15, 2022

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed!

Contact Center Outsourcing 10

Contact Center Outsourcing Outsourcing Customer Service Service 10

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

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Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

FEBRUARY 17, 2022

As you evaluate your business continuity plan (BCP) with your outsourced partner (whether you’re going to market or renewing with a long-standing partner,) keep the following considerations top of mind. Your outsourcer can, and should, take the lead in building the plan for your program, but you need to stay involved. A Brief Example.

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Outsourcing Contact Center Outsourcing Collaborations Customer Service 52

Blue Ocean

JULY 15, 2024

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

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Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

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Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

JUNE 17, 2021

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

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Outsourcing Out-Tasking Advisory Nearshoring 59

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

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Call Center Contact Center Outsourcing BPO Outsourcing 40

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Blue Ocean

JULY 15, 2024

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

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Outsourcing Government Sales Collaborations 59

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Blue Ocean

NOVEMBER 6, 2019

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. The Cost of Contact Center Infrastructure. Next, let’s look at the physical space that is home to your contact center.

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Outsourcing Labor Costs Call Center Customer Service 52

Blue Ocean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

Outsourcing 52

Outsourcing Government Sales Collaborations 52

Blue Ocean

JANUARY 23, 2024

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. The Cost of Contact Center Infrastructure Next, let’s look at the physical space that is home to your contact center.

Outsourcing 52

Outsourcing Labor Costs Call Center Customer Service 52

Magellan Solutions

JULY 16, 2021

The number of agents needed is just one component that goes into determining the cost of telemarketing outsourcing. Business process outsourcing (BPO) allows companies to maximize their potential. If you are not aware yet, the most popular payment models of call centers are per hour basis.

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Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

FEBRUARY 4, 2021

Outsourcing BPO Philippines Amidst the Pandemic. As well as an industry leader in contact center outsourcing. These contact centers and other outsourcing services. Despite the pandemic, the Philippines call center bounces back. 2021 Forecast to the Philippine Outsourcing Industry.

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