Worldwide Call Centers

MARCH 16, 2023

Luckily, there is always hope—and many times the call center is the best place to start improving your company culture. We all know those excellent customer service skills that help you make new sales and save customers. This is a key to sales and to good relationships with your friends and family. What’s the trick?

Call Center 52

Call Center Contact Center Outsourcing Customer Service Customer Support 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Blue Ocean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 52

Contact Center Outsourcing Sales Customer Service Insurance 52

Blue Ocean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

Outsourcing 52

Outsourcing Government Sales Collaborations 52

Magellan Solutions

JULY 9, 2021

There are different services provided by call center. What do you get when you outsource inbound call center services ? A 24-hour call center services outsourcing provides you the same quality that customers expect on a regular shift. Intercepting unwanted sales calls. Customer Support Outsourcing.

Call Center 52

Call Center Service BPO Customer Support 52

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

Call Center 40

Call Center Contact Center Outsourcing Outsourcing BPO 40

Magellan Solutions

JULY 16, 2021

The number of agents needed is just one component that goes into determining the cost of telemarketing outsourcing. Large or small campaigns, the number of agents matter as it dictates how fast you can fill up your sales pipeline. . Business process outsourcing (BPO) allows companies to maximize their potential.

Call Center 52

Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Blue Ocean

OCTOBER 7, 2024

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

OCTOBER 7, 2024

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

OCTOBER 17, 2023

With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards? When you go to RFP for your next outsourcer, how can you verify that the companies you’re engaging are truly committed to running a sustainable, socially aware, ethically governed business?

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

OCTOBER 21, 2024

Calculating Lifetime Customer Value Obviously, the full impact of losing customers isnt as simple as the loss of one particular sale or the associated make-good. Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so its retention that appears to gain the most profit in return.

Customer Service 52

Customer Service Sales Service Customer Support 52

Intugo

JULY 20, 2023

Thus, investing in a Mexican contact center with various service channels increases profits and influences consumer loyalty. Customer experience Offering a good customer experience has become essential for the success of all companies since this directly affects sales growth and customer retention.

Customer Service 40

Customer Service Automation Service Sales 40

Worldwide Call Centers

FEBRUARY 6, 2025

Call Center Outsourcing has become a popular strategy for businesses seeking to enhance customer support, sales, or BPO services while focusing on core competencies. In fact, contact center outsourcing can lead to significant cost savings, increased operational efficiency, and improved customer satisfaction.

Call Center 40

Call Center Outsourcing Contact Center Outsourcing Customer Support 40

Blue Ocean

OCTOBER 21, 2024

Calculating Lifetime Customer Value Obviously, the full impact of losing customers isn’t as simple as the loss of one particular sale or the associated make-good. Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so it’s retention that appears to gain the most profit in return.

Customer Service 52

Customer Service Sales Service Customer Support 52

Blue Ocean

NOVEMBER 19, 2024

The Client A Multinational Communications, Electronics, & IT Corporation This company has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support.

Data Entry 52

Data Entry Call Center Sales Reduced Costs 52