Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 52

Contact Center Outsourcing Sales Customer Service Insurance 52

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

Call Center 40

Call Center Contact Center Outsourcing Outsourcing BPO 40

Magellan Solutions

JULY 16, 2021

The number of agents needed is just one component that goes into determining the cost of telemarketing outsourcing. Large or small campaigns, the number of agents matter as it dictates how fast you can fill up your sales pipeline. . Business process outsourcing (BPO) allows companies to maximize their potential.

Call Center 52

Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

JULY 9, 2021

Intercepting unwanted sales calls. Managing call center services inbound sales inquiries. We can get you skilled and top-quality agents that have call center experience. • We provide call center services to improve your CRM and CSAT score. • Sales Assistant $15-$65. Outsourced Technical Support.

Call Center 52

Call Center Service BPO Customer Support 52

Magellan Solutions

SEPTEMBER 10, 2019

What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

OCTOBER 21, 2024

Calculating Lifetime Customer Value Obviously, the full impact of losing customers isnt as simple as the loss of one particular sale or the associated make-good. Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so its retention that appears to gain the most profit in return.

Customer Service 52

Customer Service Sales Service Customer Support 52

Blue Ocean

OCTOBER 7, 2024

Is the final agenda a collaborative effort focused on your goals, or is it a canned sales program designed around the outsourcer’s goals? Is it clear that you would be a valued client for the operations team, or is the sales team just trying to hit their quota? Is your visit well organized? Is there transparency?

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

OCTOBER 7, 2024

Is the final agenda a collaborative effort focused on your goals, or is it a canned sales program designed around the outsourcer’s goals? Is it clear that you would be a valued client for the operations team, or is the sales team just trying to hit their quota? Is your visit well organized? Is there transparency?

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

FEBRUARY 22, 2024

Responsive and Engaged Senior Executives In the late-stage sales cycle, with millions of dollars and a multi-year contract on the line, your potential partner should show up with their heavy hitters at the table. Throughout the RFP process, observe how responsive and engaged the potential partner’s senior executives are.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Blue Ocean

FEBRUARY 22, 2024

Responsive and Engaged Senior Executives In the late-stage sales cycle, with millions of dollars and a multi-year contract on the line, your potential partner should show up with their heavy hitters at the table. Throughout the RFP process, observe how responsive and engaged the potential partner’s senior executives are.

Outsourcing 52

Outsourcing Government Sales Collaborations 52

Blue Ocean

OCTOBER 17, 2023

This will allow them to assign resources to this critical piece of the process while their sales team continues to work through the final stages of the RFP with you. Our recommendation is to invite your short-listed prospective partners to the ESG validation process when you notify them of their short-list status.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?)

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?)

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Intugo

JULY 20, 2023

Thus, investing in a Mexican contact center with various service channels increases profits and influences consumer loyalty. Customer experience Offering a good customer experience has become essential for the success of all companies since this directly affects sales growth and customer retention.

Customer Service 40

Customer Service Automation Service Sales 40

Worldwide Call Centers

FEBRUARY 6, 2025

Call Center Outsourcing has become a popular strategy for businesses seeking to enhance customer support, sales, or BPO services while focusing on core competencies. In fact, contact center outsourcing can lead to significant cost savings, increased operational efficiency, and improved customer satisfaction.

Call Center 40

Call Center Outsourcing Contact Center Outsourcing Customer Support 40

Blue Ocean

OCTOBER 21, 2024

Calculating Lifetime Customer Value Obviously, the full impact of losing customers isn’t as simple as the loss of one particular sale or the associated make-good. Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so it’s retention that appears to gain the most profit in return.

Customer Service 52

Customer Service Sales Service Customer Support 52

Blue Ocean

NOVEMBER 19, 2024

The Client A Multinational Communications, Electronics, & IT Corporation This company has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support.

Data Entry 52

Data Entry Call Center Sales Reduced Costs 52