Contact Center Outsourcing Service Sourcing 
Everest Group
SEPTEMBER 14, 2023
South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.
Blue Ocean
JULY 2, 2024
When you’re outsourcing your customer care program, the partner you choose, and the relationship you have with them, will have significant impact on your customers, your brand’s reputation, and your bottom line. So which kind of contact center outsourcer is right for you? There sure is!
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Blue Ocean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?
Blue Ocean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?
Blue Ocean
JUNE 26, 2018
We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences? How do metrics and standards play a role in customer service? The Secrets to Successful Customer Service. We want to hear from you.
Magellan Solutions
JULY 9, 2021
What are the different Philippines call center services and how much can you expect them to be? In today’s digitally disrupted market, traditional revenue sources are becoming more elusive. There are different services provided by call center. What do you get when you outsource inbound call center services ?
Future of Sourcing
JUNE 12, 2018
The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales. This is a dynamic that may be the source of political dispute but for those on the front line of delivery, it is simply a fact of life.
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