Blue Ocean

JULY 2, 2024

When you’re outsourcing your customer care program, the partner you choose, and the relationship you have with them, will have significant impact on your customers, your brand’s reputation, and your bottom line. So which kind of contact center outsourcer is right for you? There sure is!

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Right-Sizing Offshoring 52

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 59

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Everest Group

SEPTEMBER 14, 2023

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 52

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 52

Future of Sourcing

JUNE 12, 2018

In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

JUNE 26, 2018

What are you looking for in a contact center partner? 5 Insights About Sourcing and Developing Strategic Partnerships. 5 Most Critical Elements of a Successful Contact Center Launch. 4 Essential Resources to Read Before You Craft Your Contact Center RFP. We want to hear from you. Let us know today.

Customer Service 117

Customer Service Service Jobbing Contact Center Outsourcing 117

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? In today’s digitally disrupted market, traditional revenue sources are becoming more elusive. Call Center Outsourcing Services for our Telecom BPO Services. Furthermore, sustainable growth requires a new operating model.

Call Center 52

Call Center Service BPO Customer Support 52