Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. Customer Service Expectations. Customer Feedback.

Customer Service 52

Customer Service Outsourcing Service Offshoring 52

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. From traditional customer service to growing trend of self-service or through supporting customers in their environment, CGS offers a hybrid approach. 10/14/2021.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Offshore India Data Entry

MAY 21, 2024

AI is being leveraged to automate repetitive tasks, enhance customer service, and provide valuable insights through data analytics.This is having a profound impact on the operational efficiency of BPO companies. This practice allows companies to focus on their core competencies, while outsourcing non-core tasks to experts in the field.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Premier BPO

JULY 23, 2024

There’s been a shift in outsourcing strategies, with 80% of companies in North America actively considering nearshoring. 1 With 39% of services, decision-makers at North American and European companies expect to increase their use of nearshore labor. 2 Why Nearshore?

Nearshoring 130

Nearshoring BPO Outsourcing Out-Tasking 130

Raya Contact Center

MARCH 10, 2022

RCX has expanded into new leading markets by opening a premise in the US – which has 35% of the global outsourcing market – under the name Raya Customer Experience -LLC in Delaware. This year, RCX was also listed among the top 100 global outsourcing companies in the IAOP rankings. About RAYA CX.

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Groove Technology

OCTOBER 1, 2024

Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers. According to Deloitte's 2020 Global Outsourcing Survey, 70% of companies cite cost reduction as a primary reason for BPO adoption.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Magellan Solutions

MAY 3, 2022

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Pure Moderation

AUGUST 18, 2022

Outsourcing services can refer to a wide range of tasks. These are: Marketing Accounting Data Processing IT (Information Technology) enabled services Customer service Payroll. BPO companies provide these services to businesses that can no longer keep up with daily demands. Global Outsourcing.

BPO 98

BPO Nearshoring Business Process Outsourcing Offshoring 98

Magellan Solutions

APRIL 16, 2020

Like Rio Tinto, Telstra goes to outsourcing because of the quality of service they can get from this business activity. Aside from its 24/7 operations, outsourcing also offers unique technologies and better innovation. Among the services it outsources is customer service from the Philippines. .

Outsourcing 72

Outsourcing Banking Human Resources Offshoring 72

Magellan Solutions

MARCH 13, 2024

In the offshoring vs outsourcing comparison, offshoring is when a company moves overseas operations but retains control and ownership. It allowed the company to focus on tasks like customer support and admin work. Companies are increasingly recognizing the strategic value of outsourcing beyond just cost savings.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Pure Moderation

DECEMBER 9, 2020

Live Chat Agents With nearly 75% of live chat users rating their satisfaction as ‘high’, live chat support has been becoming the most preferred customer support channel used by customers, particularly among Millennials. Live Chat Support Agents. An agent has to be able to multi-task.

Outsourcing 52

Outsourcing Global Outsourcing Customer Support Sales 52

Worldwide Call Centers

SEPTEMBER 22, 2023

The next generation of call center agents is ushering in a new era of excellence into the global outsourcing industry. The next generation of call center agents is transforming the customer service industry. For a free outsourcing consultation or to request more information, contact us today.

Call Center 52

Call Center Global Outsourcing Outsourcing Customer Service 52

Raya Contact Center

NOVEMBER 4, 2021

RCX has expanded into new leading markets by opening a premise in the US – which has 35% of the global outsourcing market – under the name Raya Customer Experience -LLC in Delaware. This year, RCX was also listed among the top 100 global outsourcing companies in the IAOP rankings. About RAYA CX.

Global Outsourcing 52

Global Outsourcing Business Process Outsourcing Outsourcing BPO 52

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Step into the competitive battlefield of customer support , where live chat and messaging have revolutionized real-time engagement. Outsource the complexity and own the customer experience.

Outsourcing 52

Outsourcing Sales Customer Service Customer Support 52

Magellan Solutions

MAY 6, 2020

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. In this article, there are four lines of businesses that outsource call centers overseas, these are: Telecommunications and Technology Companies.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

JANUARY 22, 2024

Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies. Knowledge Process Outsourcing (KPO) KPO involves outsourcing relatively high-level, knowledge-based tasks requiring specialized expertise.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

NoonDalton

DECEMBER 30, 2024

BPO involves delegating non-primary, repetitive, or administrative tasks to external service providers. The goal of BPO is to enhance efficiency by enabling businesses to offload routine operations such as customer support, payroll processing, data entry, and IT support to third-party providers who specialize in these functions.

BPO 52

BPO Outsourcing Computer Aided Design Business Process Outsourcing 52

Intugo

OCTOBER 12, 2023

For example, an organization may outsource its payroll process but perform all other human resources processes itself. In its “2020 Global Outsourcing Survey,” Deloitte found that companies use BPO to meet the following objectives: Cost savings were cited by 70% of business leaders surveyed. What are the benefits?

Business Process Outsourcing 52

Business Process Outsourcing Outsourcing BPO Human Resources 52

Magellan Solutions

JANUARY 12, 2021

Aside from the 24/7 inbound call center and outbound call center services, India’s BPO industry specializes in IT and software development. It is estimated that in 2022, the Philippines will cover 15% of the total global outsourcing market. Cost-cutting is the main reason why a company opts to outsource. Flexibility.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

FEBRUARY 26, 2022

Whether by hiring highly skilled employees to provide top-notch customer services, IT support like troubleshooting of client’s common problems, to offering a wide variety of services like BPO, LPO, KPO, and even Healthcare. . Countries compete daily to make its mark in the global outsourcing market.

Outsourcing 40

Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

JULY 5, 2021

. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? Helpware creates customized teams for customer service and back-office functions of their business partners.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

OCTOBER 8, 2018

In 2016, the industry has reached $25 billion in revenue, accounting to more than 15 percent of the overall global outsourcing industry. This is why companies should not hire just anyone when dealing with their tech support. Rappler has reported back in 2014 that it will reach $48 billion by 2020.

Outsourcing 40

Outsourcing E-Commerce Regulations BPO 40

Premier BPO

MARCH 20, 2025

Outsourcing back-office support provides immediate access to skilled professionals and modern technology without long-term hiring commitments, also increasing companys Return on Investment (ROI). This is particularly valuable for industries like e-commerce, finance, and customer support, where real-time responsiveness is crucial.

Outsourcing 130

Outsourcing Service E-Commerce Reduced Costs 130

Offshore India Data Entry

MARCH 24, 2025

As companies are focusing on a smarter and more agile future, AI-powered tools, machine learning algorithms, and robotic process automation (RPA) are enhancing the way businesses manage data processing, decision-making, and customer support. This approach improves customer retention and loyalty.

BPO 52

BPO Automation Data Entry Robotics Process Automation 52