31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

31 West

SEPTEMBER 28, 2024

Identify opportunities for improvement – The map clearly demonstrates weaknesses in your customer interactions. By understanding what can be improved, you can find points of growth, like after hours call center or help desk outsourcing. Gather feedback directly from your customers through surveys or interviews.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Blue Ocean

FEBRUARY 19, 2025

When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. Knowledge Transfer Here is where things can be delicate.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

JULY 9, 2024

When you take the impact to brand loyalty into consideration, it is more important than ever that your customer care program, whether in-house or outsourced, is founded on an ability to adapt.

Retail 59

Retail Sales Manufacturing Accounting 59

Blue Ocean

MARCH 31, 2021

What do mattress sales, wildlife populations, and peak customer service times all have in common? No longer did people have to wait until that 5 ‘o’ clock hour to make that phone call to customer service. Have you noticed big changes in customer behavior? Listen to the audio or read the article.

Sales 52

Sales Customer Service Cybersecurity Retail 52

Blue Ocean

MAY 13, 2021

Customer service expert Shep Hyken says that many of the convenience options such as curbside delivery, touchless service, and more would have become more prominent in the next three to five years , even if the pandemic hadn’t happened. What worked in 2019 may not work in 2021 or 2022.

Sales 52

Sales Retail Outsourcing Accounting 52

Blue Ocean

APRIL 30, 2021

It starts with an intimate understanding of the customer and their behaviors, expectations, and journey in context of a company’s unique sector and business model—while also recognizing the unique challenges of crisis situations like the pandemic.

Flexibility 52

Flexibility Retail Outsourcing Service 52