31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. It offers several products depending on IT, employee, customer, and creator workflows.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

SEPTEMBER 28, 2024

Customer Journey Map (CJM) is a powerful visualization tool that improves customer experience and increases the effectiveness of marketing strategies. What is a Customer Journey Map? Source: Customer Thermometer So, what is a CJM? How to Craft an Effective Customer Journey Map? It also reveals pain points.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Intelligent Sourcing

JANUARY 16, 2023

Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really liked about our ebook is that it didn’t offer up the same old tired ‘predictions’ we see in many of the business and technology magazines.

Sourcing 52

Sourcing Customer Service Service 52

IBM Services

FEBRUARY 19, 2024

Why supply chain management matters Supply chain management involves coordinating and managing all the activities involved in sourcing , procurement, conversion and logistics. A supply chain control tower can connect many sources of data-driven information and improve end-to-end visibility.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

The Scalers

APRIL 24, 2024

Build future-proof dev teams Discover how to scale development teams in 2023 and beyond DOWNLOAD EBOOK You’ll also be fighting against quite quitting , a trend that has become popular in recent years. You can’t fix a leaky faucet if you don’t know where the source of the leak is. DID YOU KNOW?

Jobbing 89

Jobbing Out-Tasking Advisory Engineering 89

Globalization Partners

MARCH 30, 2022

Bad customer service. You are probably part of the 90 percent of global consumers that say customer service is important for loyalty to a brand. More than a measure of preparedness, customer service indicates a global employment platform’s investment and commitment towards its core mission.

Payroll 98

Payroll Customer Service Global Hiring Service 98

Blue Ocean

FEBRUARY 19, 2025

When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. If you need training insights, weve got an eBook for that.)

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52