Premier BPO

APRIL 13, 2023

We recently recorded a live stream on the topic of busting myths about outsourcing. While outsourcing has become a popular topic of discussion with today’s economic climate and labor challenges, some firms are hesitant to engage an outsourcer, often due to misconceptions held since the early days of outsourcing.

Outsourcing 130

Outsourcing Offshoring Co-Sourcing BPO 130

Premier BPO

AUGUST 19, 2021

Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Outsourcing.

BPO 130

BPO Outsourcing Call Center Offshoring 130

Magellan Solutions

SEPTEMBER 20, 2016

Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. How to outsource a customer service call center? Outsourcing customer service works.

Call Center 68

Call Center Customer Service Outsourcing Service 68

Offshore India Data Entry

APRIL 12, 2024

What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. What is Product Data Entry Outsourcing ?

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Intugo

JANUARY 31, 2024

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. Overview of Outsourcing Customer Service Outsourcing customer service has become a strategic imperative for small and midsize enterprises.

Customer Service 59

Customer Service Outsourcing Call Center Service 59

NoonDalton

DECEMBER 1, 2021

Customer support outsourcing is an enticing concept for many businesses. Letting other people handle your customer service may help you save money, resources, and, in many cases, a lot of worry. There are Several Types of Outsourcing. Companies outsource a wide range of tasks, including customer service.

Customer Support 95

Customer Support Outsourcing Call Center Right-Sizing 95

Offshore India Data Entry

FEBRUARY 19, 2024

When it comes to outsourcing business processes, companies often choose between business process outsourcing (BPO) and business process management (BPM). While both involve outsourcing tasks to third-party providers, BPO and BPM have important distinctions in their approaches. Let’s get into it in detail.

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BPO Outsourcing Business Process Outsourcing External Service Provider 111

Groove Technology

AUGUST 10, 2022

In this post, we will explore the various types of IT outsourcing in Vietnam as well as the means by which enterprises can employ foreigners without forming a formal entity in Vietnam. IT Outsourcing in Vietnam with Employer of Record (EOR). In general, these two types of HR outsourcing correspond to distinct workforce strategies.

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IT Outsourcing Outsourcing Payroll Administrative 130

Magellan Solutions

JULY 4, 2021

Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. Medium-sized call centers: 37%. Large-sized call centers: 44%.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. This article has you covered!

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Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. Customer Service Expectations. Customer Feedback.

Customer Service 52

Customer Service Outsourcing Service Offshoring 52

NoonDalton

JANUARY 10, 2022

Many fast-growing businesses are looking to outsource their customer support so that they can focus on developing their business. You can reduce friction, avoid the common customer support outsourcing problems, and protect your customers’ experience this way. . 7 Common Customer Support Outsourcing Problems.

Customer Support 97

Customer Support Outsourcing BPO Right-Sizing 97

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? Many businesses struggle with determining the right time to make this crucial investment.

Call Center 59

Call Center Customer Service Service Right-Sizing 59

Magellan Solutions

DECEMBER 18, 2021

How ‘The Customer Is Always Right’ Came To Be. It is often used to convince customers that your CSRs will listen to their complaints and try to fix their concerns. But what does it really mean when we hear the phrase “the customer is always right” ? . This frequently appears in retail.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Intugo

DECEMBER 16, 2024

Once a concept reserved for large corporations, nearshoring has now become an option for mid-sized and even small businesses. The term nearshore emerged as an alternative to offshore , which traditionally referred to outsourcing operations to faraway countries like those in Asia or Europe. What is Nearshore?

Nearshoring 52

Nearshoring Right-Sizing Offshoring Collaborations 52

Magellan Solutions

JUNE 30, 2021

Outsourcing Impact Before & After Computers. Outsourcing emerged in the 1950s. The growth of outsourcing in the 1980s was largely driven by the want to focus on core competency. Since then, outsourcing has had a significant and positive impact on businesses. The growth of outsourcing has been continuous.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Mattsen Kumar

SEPTEMBER 8, 2021

The pool of people mulling over the idea of outsourcing some of their business responsibilities and opportunities have been increasing. As per the latest statistics , around 40% of the helpdesk positions are outsourced in the BFSI industry. What Is Customer Service Outsourcing?

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Pure Moderation

MAY 19, 2022

Are you wondering how you should outsource customer service? Or perhaps wondering how an outsourced staff can cut costs significantly, saving you money and resources, and providing better customer retention for your customer base? In other words, the quality of service is in the hands of an outsourcing team.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Magellan Solutions

APRIL 20, 2016

If you’re an owner of a startup or a small/medium-sized business (SMB), chances are, you’ve already heard from your fellow businessmen or read from published articles that call center outsourcing is a tested and proven way of acquiring cost-savings on certain business processes. Interested in call center outsourcing?

Call Center 69

Call Center Outsourcing Business Process Outsourcing Right-Sizing 69

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run.

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Right-Sizing Customer Service Flexibility Software 130

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. Digital tools & outsourcing Nearshore call centers can provide various benefits, including cost savings, increased flexibility, and access to a highly skilled workforce. Want some help?

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Nearshoring Call Center Right-Sizing Labor Costs 100

31 West

AUGUST 23, 2022

MSP help desk is a great way to serve the requirements of all types and sizes of businesses. This article shares a clear picture of MSP help desk service. Benefits of an MSP Help Desk: Your organization can avail of a range of benefits from an outsourced MSP help desk. Automate ticket alerts to assign tasks to the right people.

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Managed Services Management Service Right-Sizing 130

31 West

JANUARY 25, 2023

The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. Zendesk is a company that offers a host of CRM solutions that revolve around customer service.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Magellan Solutions

APRIL 16, 2020

Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. In fact, a lot of key industry players are taking advantage of offshore outsourcing. Procter & Gamble.

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Outsourcing Offshoring Sales Manufacturing 82

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. SysAid and ManageEngine offer products and plans that cater to improving help desk operations and making the experience a positive one for employees and customers. An Overview of SysAid SysAid aims to make IT service management a breeze for companies.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Magellan Solutions

SEPTEMBER 6, 2022

IS IT TIME TO OUTSOURCE YOUR BUSINESS OPERATIONS? Business outsourcing can be a huge asset to your organization if you’re feeling overburdened or if you have a lot of work that you feel you are spending too much time on. There will be a time in every business when you must determine whether to explore outsourcing or not.

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Outsourcing Out-Tasking Administrative Sales 75

31 West

SEPTEMBER 5, 2022

The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. All these incidents have driven the growth of the security services market size. Result-based Services.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. All these incidents have driven the growth of the security services market size. Result-based Services.

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Cybersecurity Right-Sizing Managed Services Outsourcing 130

31 West

SEPTEMBER 3, 2024

Setting up an after hours support can be a great way for an IT development business to provide exceptional customer service and support around the clock. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Flexibility Customer Service 130

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. Why is it important to scale up your customer support team?

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

Premier BPO

JUNE 8, 2021

Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability. The Contact Center and Modern Customer Service.

BPO 130

BPO Right-Sizing Customer Service Automation 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. With abundant choices and rising customer expectations, you should employ all the help you can. Customer service software is one such solution you can consider. It is a service-first CRM company. What is Zendesk? What is Zendesk? Let us find out.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Magellan Solutions

MARCH 5, 2023

To address this, many companies choose to outsource administrative work to agencies. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? The service level agreement (SLA) is a contract between the provider and the client.

Service 98

Service Administrative Outsourcing Right-Sizing 98

31 West

SEPTEMBER 3, 2024

Setting up an after hours call center can be a great way for an IT development business to provide exceptional customer service and support around the clock. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Flexibility Customer Service 130