Capgemini

JUNE 1, 2023

CUSTOMER CENTRICITY: A PROVEN SOURCE OF REVENUE Vinay Patel 01 June 2023 Facebook Twitter Linkedin Customer centricity might seem like a secondary concern for banks – but it isn’t. However, despite these efforts, some banks still struggle to truly prioritize customer centricity and embed it into their culture and operations.

Sourcing 52

Sourcing Banking Analytics Reduced Costs 52

Groove Technology

OCTOBER 1, 2024

Top offshore outsourcing destinations include: India: Known for its large pool of skilled IT professionals and cost-effectiveness. Philippines: Excels in customer service outsourcing and BPO due to cultural affinity and English proficiency. Gartner reports that 71% of organizations are considering multi-sourcing strategies.

Software 130

Software Outsourcing Nearshoring Offshoring 130

NoonDalton

DECEMBER 13, 2021

For example, a medical care provider looking to grow quickly without incurring the high costs of permanent staff might need: Customer service representatives to respond to customers’ inquiries/complaints via email, live chat, phone, and issue resolution. Associates to handle customer care concerns.

E-Commerce 97

E-Commerce Out-Tasking Outsourcing BPO 97

Everest Group

MARCH 17, 2023

Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. On the customer relationship side, these specialized agents have full control over all customer activities. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Obobo

MARCH 20, 2023

What Is Global Sourcing And Procurement And Why Is It Important? Global sourcing and procurement have become buzzwords in the world of business today. As companies expand their operations globally, they are seeking new ways to reduce costs while maintaining quality standards. What is Global Sourcing and Procurement?

Sourcing 40

Sourcing Reduced Costs Manufacturing Customer Service 40

Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. The overall networking at the event was tremendous.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Planergy Software

AUGUST 8, 2023

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. It’s often tedious for many companies, as procurement involves identifying the right supplier and ensuring that goods and services meet organizational needs. How to gain visibility and control of your indirect spend.

Sourcing 52

Sourcing Strategic Sourcing Finance Automation 52

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. The final cost will be impacted by any additions or modifications. You want to be certain that your needs are addressed when evaluating outsourcing quotes.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

IBM Services

DECEMBER 1, 2023

This fear of the unknown can result in failed projects that negatively impact customer service and lead to losses. Digital transformation with AI Insurance companies are reducing cost and providing better customer experience by using automation, digitizing the business and encouraging customers to use self-service channels.

Insurance 103

Insurance Automation Regulations Reduced Costs 103

Magellan Solutions

MARCH 22, 2023

The purpose of structured interviews is to ask questions about specific topics such as service demands and the quality of customer service provided by your agents regularly. The effectiveness of customer service teams can be gauged by call center performance metrics.

Call Center 98

Call Center Customer Service Outsourcing Efficiency 98

Magellan Solutions

MARCH 22, 2023

The purpose of structured interviews is to ask questions about specific topics such as service demands and the quality of customer service provided by your agents regularly. The effectiveness of customer service teams can be gauged by call center performance metrics.

Call Center 98

Call Center Customer Service Outsourcing Efficiency 98

Microsourcing

MAY 29, 2023

Outsourcing has long been a valuable strategy for businesses keen to increase efficiencies and reduce costs in areas as diverse as customer service, information technology and data management.

Engineering 52

Engineering Outsourcing Service Offshoring 52

SIG Speaks

OCTOBER 12, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Lauren Redden shares an excellent essay on the power of AI to transform the smart sourcing industry, in balance with the potential risks that companies must evaluate in employing more intelligent automation into their processes.

Sourcing 40

Sourcing Strategic Sourcing Outsourcing Regulations 40

Future of Digital Sourcing Nearshoring

DECEMBER 16, 2022

Many call centers and customer service functions were contracted overseas in this way. Another popular type of outsourcing is “nearshoring”, where businesses source staff from neighboring or nearby countries. Short-term projects and labor-intensive functions especially benefit from reduced costs in offshore markets.

Nearshoring 69

Nearshoring Offshoring Outsourcing Service 69

Simplr

JULY 18, 2023

What You Need to Know to Help Transform Customer Experiences and Reduce Costs Since the launch of ChatGPT, generative AI has become one of the most important topics for business leaders. the bot responds with the actual answer (not just linking to info the customer needs to read). Let’s dive into each use case.

Reduced Costs 52

Reduced Costs Customer Service Sourcing Service 52

Simplr

JULY 18, 2023

What You Need to Know to Help Transform Customer Experiences and Reduce Costs Since the launch of ChatGPT, generative AI has become one of the most important topics for business leaders. the bot responds with the actual answer (not just linking to info the customer needs to read). Let’s dive into each use case.

Reduced Costs 52

Reduced Costs Customer Service Sourcing Service 52

Amzur

OCTOBER 7, 2021

Hosted and self-hosted open-source software. Self-hosted open-source e-commerce solutions: More advanced, customizable, and free. Open-source vs. paid software : Are you looking for a free e-commerce platform or something more advanced? Open Source. 2 general types of e-commerce platforms. E-commerce Websites. CommerceV3.

E-Commerce 98

E-Commerce Right-Sizing Sourcing Sales 98

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Leveraging AI tools to develop NLP bots and integrating them with APIs can enhance real-time customer service and save costs.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Automation Anywhere

AUGUST 12, 2021

Leading organizations are using automation to improve customer service, improve customer retention, and find new revenue streams. The pipeline of ideas is long and full, but the capacity to address those ideas is limited Citizen developers help reduce the load on your automation team. So what are you waiting for?

Robotics Process Automation 98

Robotics Process Automation Automation Efficiency Software 98

Metasource

SEPTEMBER 15, 2022

Many organizations have quickly joined the automation revolution to boost productivity, enhance customer service, reduce costs, and enable remote work. They improve their bottom lines, workplace experiences, and customer satisfaction levels. Reduce costs. Boost customer experience.

Automation 52

Automation Robotics Process Automation Reduced Costs Human Resources 52

Perficient Digital Transformation

JUNE 20, 2023

Data Cloud can be used to unify data from a variety of sources, such as CRM systems, marketing automation platforms, and third-party data providers. This can help businesses gain a 360-degree view of their customers and make better decisions about marketing, sales, and customer service. Generate personalized content.

Healthcare 52

Healthcare Reduced Costs Automation Streamline Operations 52

Magellan Solutions

OCTOBER 12, 2022

You can discover what a customer needs. Customer service agents today require more multifaceted skills so they can provide excellent customer service and close sales at the same time, since more contact centers are shifting toward up-selling and cross-selling. Source: Magellan Solutions.

Call Center 75

Call Center Sales Customer Service Outsourcing 75

Influx

OCTOBER 27, 2022

The goal as a company is to have customer service that is not just the best but legendary. – The first step in creating a customer-centric organization with top-notch customer support is helpdesk software. Customer support center. This helpdesk is designed to be both customer and employee-focused.

Software 52

Software Out-Tasking Customer Support Customer Service 52

IBM Services

FEBRUARY 19, 2024

Data products are assets developed from a company’s internal data sources or by combining internal and public data, augmented with AI to extract unique insights that help drive business decisions. Managed as products, these data assets come with defined service contracts, repeatable delivery methods and a clear value proposition.

Analytics 68

Analytics Banking Sourcing Automation 68

NoonDalton

DECEMBER 13, 2021

For example, a medical care provider looking to grow quickly without incurring the high costs of permanent staff might need: Customer service representatives to respond to customers’ inquiries/complaints via email, live chat, phone, and issue resolution. Associates to handle customer care concerns.

E-Commerce 52

E-Commerce Out-Tasking Outsourcing BPO 52

Planergy Software

NOVEMBER 29, 2022

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. Best Practices & Tips Strategic Sourcing Supplier Relationship Management. Vendor consolidation provides several benefits, including: Reduced Costs through Economies of Scale. Download Free Copy.

Strategic Sourcing 52

Strategic Sourcing Reduced Costs Sourcing Supply Chain Management 52

Magellan Solutions

JUNE 15, 2021

Secondary activities are also broken down into parts: Procurement – The activity that is related to the sourcing of raw materials, components, equipment, and services. The objective of this analysis is to reduce costs and to recognize which activities are the most valuable to the firm. Customer Support Services.

Customer Support 52

Customer Support Outsourcing Service Sales 52

Magellan Solutions

JANUARY 22, 2024

Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies. For more specialized needs outside these core areas, we have a customized method for managing those engagements.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

3Pillar Global

JULY 15, 2024

This often leads to frustrated patients calling customer service centers with specific questions that static apps leave unanswered. It can understand what a patient is asking and access data from multiple sources, such as a provider directory, fee schedules, and insurance plan details. Some will be automated and others manual.

Healthcare 52

Healthcare Insurance Call Center Reduced Costs 52

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. The final cost will be impacted by any additions or modifications. You want to be certain that your needs are addressed when evaluating outsourcing quotes.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

NoonDalton

JULY 22, 2024

Therefore, it’s crucial to evaluate whether your vendors are meeting your service level agreements and if not, explore new options. In-House Call Center Challenges Initially, many brands opt for in-house call centers to maintain control over customer service.

Call Center 52

Call Center BPO Right-Sizing Nearshoring 52

Influx

NOVEMBER 18, 2022

These requests are frequently made using a ticketing software which enables customers to submit inquiries online and for agents to resolve the tickets in a timely manner. Ultimately, help desk software is a tool used to deliver the best customer service experience possible. Keep track of customer service metrics .

Software 52

Software Right-Sizing Customer Support Out-Tasking 52

Groove Technology

AUGUST 15, 2024

We provide dynamic, cost-effective development solutions, connecting you with top global talent to create high-performance applications. By outsourcing to Groove, you can streamline your development process, reduce costs, and focus on what matters most—growing your business and staying ahead of the competition.

Outsourcing 100

Outsourcing Service E-Commerce Efficiency 100

Planergy Software

NOVEMBER 1, 2022

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. By developing a PSP, an organization can streamline its procurement process, reduce costs, and improve quality and service levels. Communication is often improved, reducing costly misunderstandings.

Reduced Costs 52

Reduced Costs Finance Accounting Strategic Sourcing 52

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Obobo

FEBRUARY 2, 2023

The goal of supplier management is to ensure that suppliers provide goods and services that meet the needs of the company in a timely and cost-effective manner. An effective supplier management system can help reduce costs, improve quality, and increase efficiency. Is the water sourced from a sustainable source?

Software 52

Software Management Right-Sizing Reduced Costs 52

NoonDalton

JULY 29, 2024

By integrating data from various sources such as Electronic Health Records (EHRs) and billing systems, RPA enables healthcare providers to improve decision-making and enhance patient care. Retail : Retailers leverage RPA for inventory management, order processing, and customer service.

Automation 52

Automation Robotics Process Automation Healthcare Data Entry 52