31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Intugo

JANUARY 31, 2024

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. Overview of Outsourcing Customer Service Outsourcing customer service has become a strategic imperative for small and midsize enterprises.

Customer Service 59

Customer Service Outsourcing Call Center Service 59

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. What is Zendesk?

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Magellan Solutions

JULY 4, 2021

Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. Customers will appreciate agents who are doing everything just to assist them in their inquiries.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Redial

APRIL 6, 2021

Reaching your goals can be done by leveraging the outsourcing call center services provided by a BPO, Business Process Outsourcing partner. The right BPO partner will have the knowledge and experience to assist you in front and back-office operations, reducing your expense footprint while providing you the right solutions.

Call Center 130

Call Center Outsourcing Right-Sizing BPO 130

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. SysAid and ManageEngine offer products and plans that cater to improving help desk operations and making the experience a positive one for employees and customers. This, in turn, leads to improved customer satisfaction.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Groove Technology

OCTOBER 31, 2021

The company’s background covers online store creation, search engine optimization, hosting, marketing and security from small businesses to enterprise size. Businesses including B2B and B2C customers can use this platform as it makes it easier to create different catalogs or price lists for different customer groups.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

Magellan Solutions

DECEMBER 18, 2021

How ‘The Customer Is Always Right’ Came To Be. It is often used to convince customers that your CSRs will listen to their complaints and try to fix their concerns. But what does it really mean when we hear the phrase “the customer is always right” ? . This is where customers start having questions.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?

Customer Service 52

Customer Service Outsourcing Service Offshoring 52

Groove Technology

DECEMBER 16, 2024

Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs. Instead of dedicating resources to software development, companies can allocate more time and energy to strategic activities, marketing, sales, and customer service.

Software 100

Software Outsourcing Collaborations Flexibility 100

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. The customer expects fast responses and solutions.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Premier BPO

FEBRUARY 9, 2023

Chat GPT is a cutting-edge AI technology that offers a wealth of benefits for medium-sized businesses. Its advanced natural language processing capabilities allow it to respond to customer inquiries and requests with remarkable speed and accuracy, providing a seamless customer experience.

Sales 130

Sales Right-Sizing Efficiency Out-Tasking 130

Mattsen Kumar

SEPTEMBER 8, 2021

You have landed in the right place if you are one of those people because this article answers some of the most influential and necessary questions that you should be knowing about before making decisions relating to customer service outsourcing. What Is Customer Service Outsourcing?

Customer Service 52

Customer Service Outsourcing Call Center Service 52

31 West

JUNE 11, 2024

In simple terms, CRM is a powerful tool that records customer information and helps businesses organize their database. This enables businesses to provide more personalized customer service to each prospect. Today, the CRM system allows your teams to view customers’ data and close deals quickly and efficiently.

Marketing 130

Marketing Customer Service Software Sales 130

Magellan Solutions

JUNE 30, 2021

Rather it has a more direct impact on customer service outsourcing companies. With our customer support that is strategically targeted at specialized services, your business will gain the capacity to successfully meet the workload of organizations larger than your own. How to outsource customer service the right way?

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

31 West

AUGUST 23, 2022

Once you set up your MSP help desk service, your customers will have an easy and dedicated contact for support. MSP help desk is a great way to serve the requirements of all types and sizes of businesses. This article shares a clear picture of MSP help desk service. Create digital schedules for after-hours service.

Managed Services 130

Managed Services Management Service Right-Sizing 130

31 West

JUNE 1, 2024

Started as a way for businesses to provide seamless customer service, customer relationship management software applications have grown to become the all-in-one platforms for your business operations. One thing businesses appreciate about HubSpot’s marketing and customer service tools is their simplicity.

Sales 130

Sales Customer Service Analytics Software 130

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. And with the latest technology trends, you can ensure that your call center is equipped with the tools and platforms needed to provide the best possible customer service. Want some help?

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

Pure Moderation

MAY 19, 2022

Are you wondering how you should outsource customer service? Or perhaps wondering how an outsourced staff can cut costs significantly, saving you money and resources, and providing better customer retention for your customer base? In other words, the quality of service is in the hands of an outsourcing team.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. With abundant choices and rising customer expectations, you should employ all the help you can. Customer service software is one such solution you can consider. It is a service-first CRM company. It is a service-first CRM company.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Perficient Digital Transformation

MARCH 22, 2023

For the average healthcare consumer, this is welcome news — the locations are nearby, it is easy to make an appointment (and can be faster too), and the pharmacy is right there. Here are several ways to ride the retail wave by arming all your stakeholders with tools, information, and just-in-time support they can use right on the sales floor.

Retail 110

Retail Healthcare Right-Sizing Sales 110

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. But here’s the kicker about customer service backlogs: left unchecked, they’ll get bigger. By then, customers have moved on and found a better deal to invest in.

Customer Support 98

Customer Support Right-Sizing Retail Customer Service 98

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. Why is it important to scale up your customer support team?

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. These are only a few.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Premier BPO

JUNE 8, 2021

Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability. The Contact Center and Modern Customer Service.

BPO 130

BPO Right-Sizing Customer Service Automation 130

Influx

SEPTEMBER 22, 2022

Here are 10 tips to offer the best holiday customer support possible this holiday season. . ?? Our top 10 tips to provide fantastic holiday customer service. Outsource your customer support. You can scale your team to size up or down as needed without over-hiring or having to let people go when sales slow down again.

Customer Service 52

Customer Service Service Customer Support Automation 52

31 West

SEPTEMBER 3, 2024

Setting up an after hours support can be a great way for an IT development business to provide exceptional customer service and support around the clock. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Flexibility Customer Service 130

31 West

MAY 4, 2024

These tools are designed to streamline your workflow and manage customer interactions. Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

SEPTEMBER 3, 2024

Setting up an after hours call center can be a great way for an IT development business to provide exceptional customer service and support around the clock. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Customer Service Flexibility 130

NoonDalton

DECEMBER 1, 2021

Customer support outsourcing is an enticing concept for many businesses. Letting other people handle your customer service may help you save money, resources, and, in many cases, a lot of worry. Unfortunately, there is no such thing as a one-size-fits-all approach, and there is no silver bullet to help the process go faster.

Customer Support 95

Customer Support Outsourcing Call Center Right-Sizing 95

Groove Technology

SEPTEMBER 26, 2024

Given these challenges, how can businesses ensure they have access to the right software development resources without compromising on quality, speed, or budget? Outsourcing software development emerges as a compelling alternative to building an in-house team. It provides a smaller talent pool compared to global offshore options.

Software 130

Software Outsourcing Offshoring Nearshoring 130

31 West

SEPTEMBER 28, 2024

Gather feedback directly from your customers through surveys or interviews. Don’t overlook insights from your customer service team – they interact closely with your clients and can provide invaluable firsthand observations. The market size is forecasted to reach $9.5 billion by 2027. It also reveals pain points.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

31 West

MAY 13, 2024

Whether you’re embarking on your CRM journey or seeking a more advanced solution, the choice of customer relationship management software (CRM) is pivotal. With a multitude of CRM systems available, making the right decision can be a challenge. It’s a unified platform for your customer management and sales automation tasks.

Sales 130

Sales Inventory Management Analytics Automation 130

Groove Technology

AUGUST 10, 2022

Additionally, it works for businesses who do not intend to establish operations in Vietnam but wish to outsource procedures such as IT support and customer service. Co-employment services are provided by PEO in partnership with existing small and medium-sized businesses. Employment contracts. Employment agreements.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130