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GSA Strategic Sourcing Symposium: Future of CX | Event

Everest Group

GSA Strategic Sourcing Symposium: Future of CX. Everest Group Vice President, David Rickard , will lead a session at the Global Sourcing Association Symposium, exploring how inflation, technology, and cloud are having a major impact on negotiating and delivering customer service arrangements. November 22, 2022.

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A Comprehensive List of Resources for the Contact Center Sourcing Process

Blue Ocean

What does it really look like to source a strategic partnership with an outsourced customer care provider? We sat down with Director of Strategic Sourcing and Logistics at St. Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing.

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Supplier Consolidation: What It Is, Benefits, and Risks

Planergy Software

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. Best Practices & Tips Strategic Sourcing Supplier Relationship Management. How to report and analyze indirect spend to identify savings opportunities. Download Free Copy. Written by. Lyle Del Vecchio. 14 min read.

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A Comprehensive List of Resources for the Contact Center Sourcing Process

Blue Ocean

What does it really look like to source a strategic partnership with an outsourced customer care provider? We sat down with Director of Strategic Sourcing and Logistics at St. Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing.

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The Future of Procurement and Sourcing: The Effects of Artificial Intelligence in the Industry

SIG Speaks

Overall, the impact of business outsourcing is leading to cost optimization, improved efficiencies, enhanced customer service, and data analysis Contract management is a critical aspect of procurement, and AI has the potential to transform this area. I look forward to using these methods as I move forward in my career.

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Reengineering Resilience: Why Supply Chain Resilience And Sustainability Is Finally More Than A Discussion

SIG Speaks

In other words, in the world of procurement and strategic sourcing, the importance of resilient supply chains has been a point of discussion for some time. Mary is committed to customer service and considers information sharing and usability the top priorities for any project or organization.

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Marketing Procurement: Challenges and Best Practices

Planergy Software

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. Best Practices for Your Marketing Procurement Process and Strategic Sourcing. turnaround times, and customer service levels. How to gain visibility and control of your indirect spend. Download Free Copy.