Influx

DECEMBER 13, 2023

Every business has to address customer support backlog at some point, whether during a product launch, third-party issues like shipping delays, the holidays, or other peak periods. It’s no secret that customers expect quick replies, with 62% expecting responses within an hour. What’s inside?

Customer Support 52

Customer Support Management Service 52

Influx

JANUARY 17, 2024

This eBook shares prompts for creating your brand’s voice, communication guidelines, and customer support macros using artificial intelligence. Get the top tips on how to make AI work for you and learn how to define your brand voice for a better customer experience. What’s inside?

Customer Support 52

Customer Support Efficiency Automation Marketing 52

Influx

MARCH 11, 2024

Both pre-sales and post-sales support are essential components of the customer support lifecycle, albeit with different customer expectations and goals. Influx provides an extra layer of support for your internal team to help you reach more customers faster, no matter where they are on their journey.

Customer Support 52

Customer Support Sales Customer Service Flexibility 52

31 West

FEBRUARY 20, 2023

We will be comparing ServiceNow and SysAid based on factors like deployment, ease of use, pricing, integrations, and customer support, among others. Its product range is divided per IT, Employee, Customer, and Creator workflows. You can visit the product documentation page available under the Customer Support category.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Advertiser: ZoomInfo

Today, the discipline is increasingly interwoven with other vital go-to-market motions — including sales and customer support — and is responsible for all business elements associated with marketing, including the tech stack. As marketing becomes more tech-driven, the role of marketing operations (MOps) is getting more complex.

Efficiency

31 West

SEPTEMBER 28, 2024

Your goal is to find what causes customers to have difficulty. Inbound marketing actions: Create blog posts answering common customer questions. Create how-to guides around pain points uncovered throughout the customer journey. Offer free resources like eBooks or webinars that align with your customer goals.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Blue Ocean

FEBRUARY 19, 2025

When you are moving your customer support channels from one outsourcer to another, you cant let the slow-turning wheels of legal compromise your cutover. If you need training insights, weve got an eBook for that.) We think thats just basic decency with a side dish of humanity. (If

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52