Customer Support eBook Outsourcing 
Influx
MARCH 11, 2024
Both pre-sales and post-sales support are essential components of the customer support lifecycle, albeit with different customer expectations and goals. Influx provides an extra layer of support for your internal team to help you reach more customers faster, no matter where they are on their journey.
31 West
FEBRUARY 20, 2023
You can employ these solutions regardless of whether your company has an in-house team or work with an outsourced IT help desk. We will be comparing ServiceNow and SysAid based on factors like deployment, ease of use, pricing, integrations, and customer support, among others. You can also book a free personalized demo session.
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Blue Ocean
FEBRUARY 19, 2025
When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. Knowledge Transfer Here is where things can be delicate.
31 West
SEPTEMBER 28, 2024
Identify opportunities for improvement – The map clearly demonstrates weaknesses in your customer interactions. By understanding what can be improved, you can find points of growth, like after hours call center or help desk outsourcing. Your goal is to find what causes customers to have difficulty.
Affirma
SEPTEMBER 3, 2021
Technology is rapidly changing, and customer expectations are changing just as fast. Online shoppers might expect personalized experiences, product users may look for 24/7 customer support. Commonly outsourced content marketing projects a consultant can take on include: Video scripts. Copywriting. Sales Pages.
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