Influx

DECEMBER 13, 2023

Every business has to address customer support backlog at some point, whether during a product launch, third-party issues like shipping delays, the holidays, or other peak periods. It’s no secret that customers expect quick replies, with 62% expecting responses within an hour.

Customer Support 52

Customer Support Management Service 52

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Influx

MARCH 11, 2024

We spoke with Bernadette, Influx’s Implementation Director who’s been with us for 7+ years, to help you navigate through pre/post-sales support and master the end-to-end customer service experience. What is eCommerce pre-sales support? Customers often have a preferred channel. Let’s delve in!

Customer Support 52

Customer Support Sales Customer Service Flexibility 52

31 West

SEPTEMBER 28, 2024

Typically, a customer journey map is a table or infographic showing the contact points between a consumer, a product or service, and their path to purchase. Increase customer loyalty – Customers who are satisfied with quality and service are likelier to become loyal.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Blue Ocean

FEBRUARY 19, 2025

When you are moving your customer support channels from one outsourcer to another, you cant let the slow-turning wheels of legal compromise your cutover. If you need training insights, weve got an eBook for that.) Curious how weve succeeded in unique program launch scenarios?

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Balbelforce

DECEMBER 9, 2021

SaaS stands for Software as a Service. It’s a cloud-based service that enables users to access internet applications via a web browser. Infrastructure as a service (IaaS). Platform as a service (PaaS). Software as a service (SaaS). We call this “ customer retention outreach ”. What is SaaS?

Software 52

Software Automation Finance Regulations 52

Affirma

SEPTEMBER 3, 2021

Technology is rapidly changing, and customer expectations are changing just as fast. Online shoppers might expect personalized experiences, product users may look for 24/7 customer support. Learn How Our Digital Marketing Consultants Can Help You Check Out Our Marketing Consulting Services. Copywriting. Sales Pages.

Marketing 52

Marketing Engineering Sales Collaborations 52