Customer Support Global Outsourcing Streamline Operations 
SEBPO
MAY 24, 2023
BLOG Four Questions to Ask When Vetting a New Outsourcing Partner Total 3 3 0 0 May 24, 2023 Working with the right outsourcing partner can help you streamline operations, optimize costs, and tap into specialized expertise. Read more… Questions About Outsourcing? Δ SERVICES What we do.
Premier BPO
JULY 23, 2024
The Solution Premier BPO’s North American division comprehensively overhauled the client’s customer support operations to restructure contact center hours and optimize staffing levels. The streamlined operational work plan helped decrease the abandon rate from 27% to 3%, reducing average handling time from 11 to 8 minutes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
FEBRUARY 20, 2024
Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Step into the competitive battlefield of customer support , where live chat and messaging have revolutionized real-time engagement. It frees up in-house agents and allows pure focus on customer issues.
Intugo
OCTOBER 12, 2023
The organization may also need to invest in new technology to enable a seamless workflow from the organization to the outsourced provider, and the scope and cost of that technology product will depend on the function being outsourced and the technology’s maturity. This can affect the existing infrastructure in both companies.
Magellan Solutions
MARCH 13, 2024
It allowed the company to focus on tasks like customer support and admin work. Companies are increasingly recognizing the strategic value of outsourcing beyond just cost savings. Companies hire local or nearby service providers for IT support, payroll, logistics, marketing, legal consulting, and facilities management.
Expert insights. Personalized for you.
52 
Let's personalize your content