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What is eCommerce Customer Service Outsourcing? eCommerce customer service outsourcing involves delegating customersupport tasks to external service providers. Think of it as having an extended arm of your business solely dedicated to keeping your customers satisfied, allowing you to focus on core business activities.
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Technical Glitches With increased customer activity, systems like CRMs and ordermanagement platforms are put to the test. Downtime or slow performance during peak periods can severely impact customer satisfaction. Data Security With sensitive customer information at stake, data protection is non-negotiable.
A purchasing agreement between a client and vendor, for example, needs to evolve and go through different rounds of approval and be organized, accessible and compliant with regulations. Business process management examples BPM can help improve overall business operations by optimizing various business processes.
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