31 West

JULY 1, 2022

A Managed Service Provider (MSPs) uses RMM software to remotely monitor clients’ networks, endpoints, and devices. It allows them to update software and security protocols sitting far far away. But all the RMM software doesn’t provide all that you need. Features to look for in RMM Software.

Software 130

Software Automation Out-Tasking Right-Sizing 130

31 West

MAY 4, 2024

Today, you need a centralized system where all your customer data can be organized and managed in a single place. That’s what high-quality, scalable, and robust Customer Relationship Management (CRM) software does for your business. These tools are designed to streamline your workflow and manage customer interactions.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

NoonDalton

DECEMBER 1, 2021

Customer support outsourcing is an enticing concept for many businesses. Letting other people handle your customer service may help you save money, resources, and, in many cases, a lot of worry. Unfortunately, there is no such thing as a one-size-fits-all approach, and there is no silver bullet to help the process go faster.

Customer Support 95

Customer Support Outsourcing Call Center Right-Sizing 95

Groove Technology

OCTOBER 31, 2021

We look at customer support, pricing, ease of use, design and flexibility, selling features – basically everything a person intends to launch an eCommerce store wants to know. They have “software as a service” (SaaS) and a supportable hosting system. Customer support. Ease of use. Themes and designs.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. See Influx’s pricing page.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. With many software applications claiming to improve your user experience and offer excellent integration capabilities, how do you choose the best? What is SysAid? What is Jira?

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 30, 2023

So, if you are looking to optimize your service desk, employing customer service software would be a good option. The software can help you create, manage, and track customer requests and issues. In addition, the customization and reporting capabilities can help agents and business users do their job better.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

JANUARY 25, 2023

These solutions can help keep your business in sync, manage tickets, empower service agents with tools for effective resolutions, optimize workflows and improve the overall customer service offered. Customer service software comes equipped with different features, integrations, support options, and different price points.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

31 West

FEBRUARY 20, 2023

If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience. Its product range is divided per IT, Employee, Customer, and Creator workflows.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Pure Moderation

OCTOBER 4, 2021

Everything You Need To Know About Outsourced Customer Support. Outsourcing customer support is not about cutting corners, it’s about fulfilling the needs of your customers in the best possible way. What is outsourced customer support? Advantages of outsourcing customer support.

Customer Support 52

Customer Support Outsourcing Customer Service Call Center 52

Influx

JANUARY 23, 2023

Whether building a customer support team within your organization or restructuring a department, it’s important to establish firm foundations of proven principles. Customer support has become a determining factor in customer satisfaction, which leads to higher ratings and reviews that fuel future growth.

Customer Support 52

Customer Support Right-Sizing Customer Service Software 52

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. ZenDesk help desk software is just that.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

31 West

JUNE 1, 2024

Started as a way for businesses to provide seamless customer service, customer relationship management software applications have grown to become the all-in-one platforms for your business operations. One thing businesses appreciate about HubSpot’s marketing and customer service tools is their simplicity.

Sales 130

Sales Customer Service Analytics Software 130

31 West

JANUARY 20, 2023

With abundant choices and rising customer expectations, you should employ all the help you can. Customer service software is one such solution you can consider. It is software that lets you create, organize, route, and manage tickets. All its products are centered on helping businesses deliver better customer service.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

NoonDalton

JANUARY 10, 2022

Many fast-growing businesses are looking to outsource their customer support so that they can focus on developing their business. You can reduce friction, avoid the common customer support outsourcing problems, and protect your customers’ experience this way. . 7 Common Customer Support Outsourcing Problems.

Customer Support 52

Customer Support Outsourcing BPO Right-Sizing 52

31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. SysAid and ManageEngine offer products and plans that cater to improving help desk operations and making the experience a positive one for employees and customers. Customer Support To connect with SysAid experts, visit the Customer Success Hub.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

Invedus

MARCH 13, 2023

With so many different types of accounting software in front of you, it can be hard to choose the right one for you. In this article, we’ll introduce you to the best accounting software for small businesses so that you can make intelligent decisions for your company. Take it easy – leave everything to us.

Accounting 52

Accounting Software Right-Sizing Banking 52

31 West

FEBRUARY 27, 2024

If your system isn’t up-to-date with the latest security protocols, such as the right firewall program or advanced antivirus software, an attacker can launch a malicious code on your system and access your confidential data. Due to the differences in time zones, it might be tricky to answer each customer when they need assistance.

Service 130

Service Customer Support Out-Tasking Call Center 130

inDinero

DECEMBER 22, 2021

With reliable enterprise accounting software, businesses can have up-to-date information about their finances in real-time. However, with so many options on the market today, finding the right enterprise accounting software can be difficult, especially if you don’t have in-house experts to help you navigate the process.

Accounting 52

Accounting Software Right-Sizing Inventory Management 52

inDinero

DECEMBER 22, 2021

With reliable enterprise accounting software, businesses can have up-to-date information about their finances in real-time. However, with so many options on the market today, finding the right enterprise accounting software can be difficult, especially if you don’t have in-house experts to help you navigate the process.

Accounting 52

Accounting Software Right-Sizing Inventory Management 52

31 West

MAY 13, 2024

Whether you’re embarking on your CRM journey or seeking a more advanced solution, the choice of customer relationship management software (CRM) is pivotal. With a multitude of CRM systems available, making the right decision can be a challenge.

Sales 130

Sales Inventory Management Analytics Automation 130

Premier BPO

AUGUST 19, 2021

Right shoring. Includes the customer’s feeling towards the product, service, their treatment, and whether or not they choose to repeat its use in the future. . Customer Relationship Management (CRM). Strategies, software, and practices used to interact with customers, enhancing their experiences. Omnichannel.

BPO 130

BPO Outsourcing Call Center Offshoring 130

Influx

NOVEMBER 18, 2022

The ability for customers to get help in a timely and consistent manner is important to the success of any business. Thanks to help desk software, you can create a seamless customer experience that increases your team’s productivity and efficiency. No matter the size of your business, you can benefit from help desk solutions.

Software 52

Software Right-Sizing Customer Support Out-Tasking 52

Influx

SEPTEMBER 29, 2022

From analytics to customer service tools, there’s a multitude of software at your fingertips that can set your eCommerce business up for success during the holidays and into the new year. These are especially helpful during the holidays when jumbled ticket management or messy inventory can negatively impact customer support. .

Software 52

Software Analytics Right-Sizing Sales 52

Groove Technology

DECEMBER 1, 2021

In this forest of other tools and software, an LMS (Learning Management System) allows you to manage your training content and learners. Therefore, LMS is an IT management system that allows you to manage the training process in an organization, regardless of its size: small and medium enterprises or large companies.

E-Commerce 130

E-Commerce Right-Sizing Sourcing Flexibility 130

Influx

DECEMBER 18, 2022

With so many options, choosing the best help desk software for your business can seem daunting. To create the best employee and customer experience possible, we’ve created a list of the top 8 help desk software you should consider for 2023. . What is help desk software? Improving employee and customer experience.

Software 52

Software Right-Sizing Sales Automation 52

Simplr

JUNE 5, 2023

What is the cost of onboarding customer support agents? To find the cost of training a customer service employee or call center agent, use the following formula: (cost of trainees + trainers)* time + cost of tools and equipment Regardless of the size of your company, training costs can get very high.

Customer Service 98

Customer Service Efficiency Call Center Service 98

Obobo

MARCH 19, 2023

In today’s business world, contract management software is becoming more important than ever for businesses of all sizes due to the complexity of managing contracts. What Is Contract Management Software? Why Is Contract Management Software Important? What Is Contract Management Software? Table Of Content.

Software 52

Software Management Right-Sizing Automation 52

Groove Technology

NOVEMBER 24, 2023

This includes everything from data storage and management to software development and maintenance. This includes everything from software development and testing to customer support and data analysis. However, analyzing this data requires specialized skills and tools.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

This includes everything from data storage and management to software development and maintenance. This includes everything from software development and testing to customer support and data analysis. However, analyzing this data requires specialized skills and tools.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

This includes everything from data storage and management to software development and maintenance. This includes everything from software development and testing to customer support and data analysis. However, analyzing this data requires specialized skills and tools.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

NoonDalton

SEPTEMBER 29, 2021

It’s all about making the right decisions. . Your business needs a customer support solution that helps you provide value, retain customers, and strengthen your brand. Happy customers generate more money, boost growth, and improve sustainability. . It seems to be an inescapable topic. It’s a win-win. .

Customer Service 97

Customer Service Outsourcing Service Right-Sizing 97

Groove Technology

JANUARY 27, 2022

Shopify has marketing capabilities built right in. These features not only help startups save money, but they also assist companies of all sizes to enhance their operating margins. However, Shopify takes care of all of these details, from processing payments to updating the software and paying for servers. Stored Solution.

Retail 130

Retail Right-Sizing Administrative Design 130

Amzur

MARCH 3, 2022

After putting an adequate budget and the right technical expertise in place, your next step is to choose the best cloud migration tools to help you seamlessly migrate your business. . With so many cloud providers out there, choosing the right cloud migration tools is a challenge for many business owners and CTOs.

Right-Sizing 98

Right-Sizing Automation Customer Support Software 98

Amzur

OCTOBER 7, 2021

The key is to find the right one for you and your business! Most e-commerce software supports business-to-consumer (B2C) transactions, but some platforms also support more complex business-to-business (B2B) transactions with contract negotiation and other features. Hosted and self-hosted open-source software.

E-Commerce 98

E-Commerce Right-Sizing Sourcing Sales 98

31 West

SEPTEMBER 16, 2022

You heard that right, that’s the prime reason why many businesses prefer to work with a managed IT services provider as it can easily dodge that bullet. Some businesses give a green signal to MSPs when they get to know about their enhanced customer support while others prefer them for the transparent facts and figures.

Managed Services 130

Managed Services Management Service Outsourcing 130