31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? A study by von Keyserlingk et al.

Customer Service 130

Customer Service Service Call Center Administrative 130

Pure Moderation

AUGUST 18, 2022

This is where SaaS customer support comes in. SaaS customer support or Software-as-a-Service customer support is vital to any business engaged in software development. Understanding the fundamentals of SaaS customer support is ultimately the key to better customer service outcomes.

Customer Support 52

Customer Support Customer Service Out-Tasking Software 52

Magellan Solutions

OCTOBER 17, 2023

Inbound call center services can help your company achieve an average conversion rate of 10%. So, if you’re looking for a way to optimize your customer support operations, look no further than the inbound call center. Read along to get the scoop as to why you should outsource inbound call center services!

Call Center 52

Call Center Outsourcing E-Commerce Service 52

NoonDalton

DECEMBER 6, 2021

Also, provide websites, seminars, and other resources that can help your personnel learn and widen their horizons. See our professional BPO services here, including: Sales Support. Customer Support. Finally, ask your coworkers about areas where they wish to improve or learn on the job. Data Processing.

BPO 98

BPO Collaborations Insurance Sourcing 98

Perficient Digital Transformation

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Banking 64

Banking Research Finance Insurance 64

Magellan Solutions

SEPTEMBER 5, 2021

We often heard about inbound and outbound services, but what is it all about anyway? Before getting a call center service provider, it is important to understand the very basics of it all such as, inbound and outbound services. What Are Inbound & Outbound Services? Inbound Services. Let’s go further.

Customer Service 40

Customer Service Call Center Service Sales 40

Magellan Solutions

AUGUST 18, 2021

One of the main aspects involved is telemarketing services in the Philippines. Believe it or not, B2B influencers based their strategies on call centre services Philippines. Seth Godin: Founder of altMBA and The Marketing Seminar. What telesales company Philippines have adapted from B2B influencers in improving SME services.

Sales 52

Sales Call Center Research Marketing 52