31 West

MARCH 31, 2024

When your business scales and your customer base grow, so does the number of customer queries, complaints, and feedback. The constant notifications of incoming messages from hundreds of customers can turn pretty overwhelming for your customer support department.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

AUGUST 10, 2022

So you need to monitor the helpdesk metrics regularly to avoid any drawbacks in your customer service. Your customers have little time to spend on your brand. So whenever they have an issue regarding your product or service, you must provide prompt resolution. Customer Satisfaction Score. Ticket Volume.

Customer Support 130

Customer Support Customer Service Efficiency Sales 130

NoonDalton

APRIL 20, 2022

So, why would you outsource any portion of your customer support to another company when so much is on the line? The reason for this is simple: customer support is both costly and difficult to manage. 2 -Having a customer support strategy, methods, messages, and systems that are well-defined and documented.

Customer Support 105

Customer Support Outsourcing Sales Customer Service 105

Influx

JULY 20, 2022

How to provide 24/7 customer support. Almost everything can be obtained on-demand and personalized, and customers have grown to expect immediate answers. 90% of customers rate an “immediate” response as essential or very important when they have a customer service question. What is 24/7 support?

Customer Support 98

Customer Support Call Center Right-Sizing Outsourcing 98

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. Why is it important to scale up your customer support team?

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

Everest Group

JULY 9, 2024

In this viewpoint, we explore consumers’ perceptions of gen AI adoption in their customer and contact center experiences.

Customer Support 130

Customer Support Marketing BPO Service 130

Influx

FEBRUARY 21, 2023

Company co-founder Pascal Klein was looking for a support partner to provide weekend support in English as an extension to the internal customer service team. The customer support team is also responsible for bug reporting and app feedback reporting to the development team.

Customer Support 98

Customer Support Customer Service Flexibility Service 98

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. But here’s the kicker about customer service backlogs: left unchecked, they’ll get bigger. Today’s consumers expects rapid-fire responses to customer service questions.

Customer Support 98

Customer Support Right-Sizing Retail Customer Service 98

31 West

APRIL 16, 2024

Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams.

Customer Service 130

Customer Service Service Call Center Customer Support 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The big question here is how to delight customers and keep them coming back. The answer lies in delivering unparalleled customer service. Service Cloud is a vital component of the Salesforce customer success platform.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

OCTOBER 11, 2022

Service desk automation is the process of automating various tasks and procedures associated with a service desk. By automating these tasks, businesses can improve the efficiency and performance of their service desks. If you’re looking for insights into service desk automation, you’ve come to the right place.

Automation 130

Automation Service Out-Tasking Customer Support 130

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. Offering a talented workforce, cost-effectiveness, and infrastructure, the nation is attracting the attention of both providers and customers alike. Now is the time to capitalize on this alluring market in this rising continent.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. But, MSPs also face many hurdles while providing services to clients. Addressing Safety Matters.

Managed Services 130

Managed Services Management Service Sales 130

31 West

AUGUST 20, 2024

It’s no secret that smart marketing is what sells your products or services. Yet, no company can last long without well-thought-out customer service. The only issue is that finding effective ways to combine customer service and marketing is a real quest. What’s the Link Between Customer Service and Marketing?

Customer Service 130

Customer Service Marketing Service Customer Support 130

Magellan Solutions

SEPTEMBER 14, 2023

Are you looking for ways to keep your customers engaged with your business? Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. Additionally, 79% of them find phone support satisfying.

Call Center 98

Call Center Service Customer Support Customer Service 98

31 West

FEBRUARY 27, 2024

As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. Addressing customers’ concerns promptly and answering their smallest questions at the earliest can make a huge difference to your brand’s image. What is 24/7 Support?

Service 130

Service Customer Support Call Center Out-Tasking 130

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. Businesses are constantly searching for ways to enhance the customer experience, streamline operations, and build lasting relationships with their clientele.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

31 West

APRIL 16, 2021

Many people refer help desk and service desk to be the same and others feel it to be different. You can throw a question at us asking “Does it matter if you use the term help desk or service desk to describe IT support?” What is Service Desk? It includes multiple ITSM activities such as: Service request management.

Call Center 130

Call Center Service Customer Support Customer Service 130

31 West

JUNE 1, 2023

Support and Pricing Its compatibility with different operating systems and 24/7 support representatives that are available at your disposal whenever needed make it one of the most reliable VPN service providers. They have a 30-day money-back guarantee, making it appealing to those worried about trying a new VPN service.

Service 130

Service Retail Government Customer Support 130

31 West

OCTOBER 2, 2023

A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction. Solution To address these challenges, our client partnered with us to overhaul their IT helpdesk services.

Service 130

Service Supply Chain Management Analytics Software 130

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? A study by von Keyserlingk et al.

Customer Service 130

Customer Service Service Call Center Administrative 130

31 West

SEPTEMBER 16, 2022

You heard that right, that’s the prime reason why many businesses prefer to work with a managed IT services provider as it can easily dodge that bullet. One can weigh the value of managed IT services based on myriad factors. What is Managed Services? Why Should You be Outsourcing IT Managed Services? Keep Costs Low.

Managed Services 130

Managed Services Management Service Outsourcing 130

31 West

FEBRUARY 21, 2022

If your current help desk isn’t able to deal with the increasing number of support tickets, then your customer retention rates may suffer. One of the solutions to these problems is outsourcing your help desk services. You can now focus on sales while your outsourced company handles support.

Outsourcing 130

Outsourcing Service Streamline Operations Reduced Costs 130

31 West

DECEMBER 5, 2022

The team also offers technical support for user issues and queries. Inside this realm of IT support, you may have come across several terms like help desk, IT service desk outsourcing , incident management, and customer support, among others. An IT service desk is responsible for handling service requests.

Management 130

Management Service Customer Support Accounting 130

31 West

NOVEMBER 23, 2023

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

Outsourcing 130

Outsourcing Service IT Outsourcing Analytics 130

Magellan Solutions

MAY 21, 2023

If you want your business to be more competitive, consider hiring one of the best bilingual answering services. What Are Bilingual Answering Services? Bilingual Answering Services are a type of customer service that involves bilingual customer service agents.

Service 98

Service Call Center Customer Service BPO 98

Influx

JUNE 1, 2022

Estimates of poor customer service cost companies between $75 billion to $1.6 This staggering amount is the result of poor communication, lack of human connection, cost-cutting strategies, and unsatisfactory customer resolutions. What is customer service experience? . trillion annually (NewVoiceMedia).

Customer Service 105

Customer Service Service Customer Support Research 105

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. And then you follow up with offers in hopes of drawing customers back to you. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. Meet customers’ needs where they are.

Customer Service 98

Customer Service Service Retail Customer Support 98

Everest Group

MARCH 23, 2022

With Eastern Europe serving as a major hub for Customer Experience Management (CXM), the Russia-Ukraine crisis poses a serious threat to service delivery. Let’s take a look at the potential impacts to CXM outsourcing and alternative locations for CXM services. Potential CXM services disruptions and alternate solutions.

Managed Services 130

Managed Services Outsourcing Management Service 130

V-Soft Consulting

FEBRUARY 16, 2024

In a business world fueled by speed and efficiency, solutions that empower employees and customers while streamlining service delivery are paramount. ServiceNow self-service portals are your answer to enhanced user experience and streamlined processes.

Efficiency 96

Efficiency Service Customer Support Management 96

Redial

APRIL 6, 2021

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1]. 1] [link]. [2] 2] [link]. [3]

Call Center 130

Call Center Outsourcing Right-Sizing BPO 130

Magellan Solutions

MAY 15, 2023

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. Everyone can share a horror story about poor customer service. The best solution to bridge the customer and business communication gap is outsourcing answering services.

Service 98

Service BPO Reduced Overhead Outsourcing 98

Influx

MARCH 5, 2025

Their on-demand model allows businesses to add customer support teams in hours, not weeks. TDCX Premium Outsourcing for Enterprises TDCX is a strong contender for large enterprises needing white-glove service. They excel in handling high-volume customer interactions efficiently. Launch Time: 6/10 Takes weeks to onboard.

Call Center 52

Call Center MicroSourcing Customer Support Offshoring 52

Blue Ocean

OCTOBER 30, 2024

As your business grows and scales to meet the increasing weight of customer demands, decisions must be made especially when it comes to your customer support operation. When the customer support formula to scale doesnt feel right anymore, it may be time to make a change. And change is difficult. Sound familiar?

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Influx

MARCH 5, 2025

Their on-demand model allows businesses to add customer support teams in hours, not weeks. TDCX Premium outsourcing for enterprises TDCX is a strong contender for large enterprises needing white-glove service. They excel in handling high-volume customer interactions efficiently. Launch Time: 6/10 Takes weeks to onboard.

Call Center 52

Call Center MicroSourcing Customer Support Offshoring 52

Simplr

JUNE 5, 2023

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. Can you reduce customer service costs without sacrificing the quality of your customer’s experience? See how Simplr is helping enterprise brands increase revenue through customer engagement.

Customer Service 98

Customer Service Efficiency Call Center Service 98

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Customer Service 94

Customer Service Service Customer Support Sales 94