Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. Why is it important to scale up your customer support team?

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

Influx

JULY 20, 2022

How to provide 24/7 customer support. Almost everything can be obtained on-demand and personalized, and customers have grown to expect immediate answers. 90% of customers rate an “immediate” response as essential or very important when they have a customer service question. 24/7 support is an investment.

Customer Support 98

Customer Support Call Center Right-Sizing Outsourcing 98

NoonDalton

SEPTEMBER 12, 2022

Outsourcing customer support is a way to do so effectively, efficiently, and affordably. The 6 Top Benefits of Outsourcing Customer Support. No ifs, ands, or buts about it… However, it takes time and effort to locate and educate devoted personnel to handle customer care. Omnichannel Support at a Lower Cost.

Customer Support 86

Customer Support Outsourcing Out-Tasking Human Resources 86

NoonDalton

JANUARY 10, 2022

Many fast-growing businesses are looking to outsource their customer support so that they can focus on developing their business. You can reduce friction, avoid the common customer support outsourcing problems, and protect your customers’ experience this way. . 7 Common Customer Support Outsourcing Problems.

Customer Support 97

Customer Support Outsourcing BPO Right-Sizing 97

Planergy Software

MARCH 24, 2025

Modern Spend Management and Accounts Payable software. Prioritize user-friendly interfaces, detailed reporting, integration capabilities, scalability, data security, and customization options to meet unique institutional needs. Choosing the right software is critical because educational institutions operate under unique constraints.

Accounting 52

Accounting Software Payroll Administrative 52

31 West

MAY 4, 2024

Today, you need a centralized system where all your customer data can be organized and managed in a single place. That’s what high-quality, scalable, and robust Customer Relationship Management (CRM) software does for your business. These tools are designed to streamline your workflow and manage customer interactions.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Groove Technology

OCTOBER 1, 2024

Many companies face significant challenges in developing custom software in-house. How can businesses in Australia, the UK, and Europe effectively leverage custom software development outsourcing to overcome these challenges and achieve their technological goals without compromising quality or control?

Software 130

Software Outsourcing Nearshoring Offshoring 130

NoonDalton

AUGUST 25, 2021

Any offshore customer support provider you choose should fit your company culture and brand reputation – not just your price point. Benefits of Outsourcing Customer Support. Offshore, near-shore, and onshore customer support all share a few advantages: Save Money and Resources.

Customer Support 92

Customer Support Offshoring Call Center Outsourcing 92

Groove Technology

AUGUST 7, 2023

Meta: Compare the pros and cons of partnering with software development outsourcing companies vs custom software development firms. Are you looking to develop custom software for your business? Discover which option best aligns with your business needs.

Software 130

Software Outsourcing Offshoring Nearshoring 130

31 West

JANUARY 11, 2021

Be it a big or small enterprise, help desk management software is a must for every company today. While hundreds and thousands of customers come up with their queries every day you may get exhausted going through all emails, social media messages, customer support, and whatnot! Are you facing a problem like John?

Software 130

Software Management Customer Service Sourcing 130

31 West

JULY 1, 2022

A Managed Service Provider (MSPs) uses RMM software to remotely monitor clients’ networks, endpoints, and devices. It allows them to update software and security protocols sitting far far away. But all the RMM software doesn’t provide all that you need. Features to look for in RMM Software.

Software 130

Software Automation Out-Tasking Right-Sizing 130

NoonDalton

JANUARY 5, 2022

Using data to improve customer intimacy—learning who is using your product and what they are looking for. For example, your product team may match a product update with customer support data to ensure that the change is relevant to individuals affected. Adjust content based on where each customer is in the customer journey.

Customer Support 98

Customer Support Outsourcing Sales Collaborations 98

NoonDalton

DECEMBER 1, 2021

Customer support outsourcing is an enticing concept for many businesses. Letting other people handle your customer service may help you save money, resources, and, in many cases, a lot of worry. Customer support outsourcing does not have to imply low-cost, scripted call centers. Invest In the Right Tools.

Customer Support 95

Customer Support Outsourcing Call Center Right-Sizing 95

Groove Technology

MAY 7, 2022

As technology advances at a breakneck pace, outsourcing software development has become one of the most frequently discussed business strategies. Most entrepreneurs aim to increase the amount of work they outsource for software development. Software Outsourcing Has Become One Of The Most Frequently Discussed Business Strategies.

Software 130

Software Outsourcing Offshoring Collaborations 130

Groove Technology

AUGUST 15, 2024

Offshore software development is becoming an increasingly popular choice for businesses seeking cost-effectiveness and access to a global talent pool, allowing them to optimize expenses and tap into diverse expertise. This trend is supported by current statistics, indicating a significant rise in revenue in this field.

Offshoring 100

Offshoring Software Nearshoring Outsourcing 100

Groove Technology

MARCH 31, 2022

Since the late 80s of the 20th century, outsourcing has become a popular movement in many industries, especially remote software development. And such requirements need a strong software development team to stay close to you. This post will shed some light on outsourcing software development offshore effectively.

Software 130

Software Outsourcing Offshoring Human Resources 130

Groove Technology

JANUARY 15, 2025

Artificial Intelligence (AI) is reshaping the Java software development landscape, opening up new horizons for software engineers. Optimised Code Quality: AI tools detect errors, refine code structures, and ensure compliance with established standards, yielding maintainable and dependable software.

Automation 130

Automation Software Analytics E-Commerce 130

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. See Influx’s pricing page.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

The Scalers

NOVEMBER 15, 2022

You’ve got a great idea for a software application – but now what? In today’s blog, we’ll explore what to look for in a full-cycle software development partner, from their technical expertise to their ability to bring your vision to life. The benefits of full-cycle software development.

Software 93

Software Offshoring Customer Support Marketing 93

NoonDalton

MARCH 13, 2024

In any growing business, the caliber of customer support can be the linchpin determining a company’s success or failure. As businesses vie for supremacy, the ability to deliver prompt, empathetic, and effective customer service has emerged as a non-negotiable requirement, directly influencing client satisfaction and loyalty.

Customer Support 52

Customer Support Outsourcing E-Commerce Healthcare 52

Influx

FEBRUARY 1, 2024

4 pillars of exceptional customer support experiences The 4 pillars of exceptional customer support experiences are the foundation upon which customer relationships are built. Availability Being available stands as a fundamental pillar that resonates with customers’ expectations and desires. Let’s do it.

Customer Support 52

Customer Support Customer Service Service Software 52

31 West

JUNE 1, 2024

Started as a way for businesses to provide seamless customer service, customer relationship management software applications have grown to become the all-in-one platforms for your business operations. One thing businesses appreciate about HubSpot’s marketing and customer service tools is their simplicity.

Sales 130

Sales Customer Service Analytics Software 130

31 West

SEPTEMBER 12, 2022

Are you struggling to provide technical support to customers? Is customer retention a persistent problem? Do your employees find it challenging to use the ticketing software? Is the lack of quality customer support affecting your bottom line? The system must be customer-centric. Define SLAs.

Management 130

Management Out-Tasking Customer Support Outsourcing 130

Groove Technology

OCTOBER 31, 2021

We look at customer support, pricing, ease of use, design and flexibility, selling features – basically everything a person intends to launch an eCommerce store wants to know. They have “software as a service” (SaaS) and a supportable hosting system. Customer support. Customer Support.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

31 West

JUNE 30, 2022

To know more, you can read Benefits of Expense Management Software. An expense management tool is an application or software where employees can submit their business expenses. Certify provides a great user experience and award-winning customer support. Good tech support. Good customer support.

Management 130

Management Finance Customer Support Software 130

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Software 130

Software Customer Support Administrative Automation 130

31 West

MARCH 28, 2023

Choosing between Office 365 and Google Workspace is pretty overwhelming, as each software has a competitive pricing model and a set of robust features. Both software applications are designed for non-tech-savvy people, so that everyone, irrespective of their technical knowledge, can use them. The same goes for Google Workspace.

Collaborations 130

Collaborations Software Customer Support Jobbing 130

31 West

JULY 5, 2022

It also recognizes any underperforming software so your money isn’t spent on its renewal. No matter what your specific business needs are, these features are a must in ITAM software-. Customer Support and Active Community: Customer support should be responsive, and supportive in tackling issues.

Management 130

Management Software Out-Tasking Flexibility 130

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. The software can be deployed on the cloud or your premises. In this post, we have reviewed the two most popular help desk software solutions – ZenDesk and SysAid.

Out-Tasking 130

Out-Tasking Software Automation Right-Sizing 130

Mattsen Kumar

JULY 22, 2024

While creating dead air space is never the intention of any customer care executive, a number of factors can cause it. This may include factors like lack of sufficient knowledge, slow software, tough queries raised by the customer, or the agent being too busy finding an appropriate solution.

Customer Support 52

Customer Support Call Center Customer Service Analytics 52

Mattsen Kumar

JULY 22, 2024

While creating dead air space is never the intention of any customer care executive, a number of factors can cause it. This may include factors like lack of sufficient knowledge, slow software, tough queries raised by the customer, or the agent being too busy finding an appropriate solution.

Customer Support 52

Customer Support Call Center Customer Service Analytics 52

Mattsen Kumar

JULY 22, 2024

While creating dead air space is never the intention of any customer care executive, a number of factors can cause it. This may include factors like lack of sufficient knowledge, slow software, tough queries raised by the customer, or the agent being too busy finding an appropriate solution.

Customer Support 52

Customer Support Call Center Customer Service Analytics 52

31 West

JUNE 9, 2018

To further break it down, outsourcing is the process by which a company seeks or requests the support of an external firm to help handle specific tasks so that they can remain focused on the core / most important aspects of their business. We all know that it can be tedious and expensive to expand your customer support.

Outsourcing 130

Outsourcing Content Writing Nearshoring Offshoring 130

31 West

FEBRUARY 27, 2024

If your system isn’t up-to-date with the latest security protocols, such as the right firewall program or advanced antivirus software, an attacker can launch a malicious code on your system and access your confidential data. Due to the differences in time zones, it might be tricky to answer each customer when they need assistance.

Service 130

Service Customer Support Call Center Out-Tasking 130

Perficient Digital Transformation

MAY 1, 2024

As an HCL Software strategic partner, we actively drive innovation into HCL’s roadmap and collaborate closely from a product innovation and support perspective. “I feel privileged to have been able to accept this award on behalf of our world-class Perficient HCL Software Team,” Greg Schaller said. .

Collaborations 105

Collaborations Sales Software Customer Support 105

31 West

JANUARY 20, 2023

With abundant choices and rising customer expectations, you should employ all the help you can. Customer service software is one such solution you can consider. It is software that lets you create, organize, route, and manage tickets. All its products are centered on helping businesses deliver better customer service.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. With many software applications claiming to improve your user experience and offer excellent integration capabilities, how do you choose the best? What is SysAid?

Right-Sizing 130

Right-Sizing Software Automation Design 130