Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. On one side, HR handles workforce planning and talent management, ensuring the right skills are in place. I want to break free,” it hits home for GBS organizations, right?

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Strategic and systematic change management gives GBS organizations more control over transformation projects of all sizes.

Management 130

Management Right-Sizing Research Global Business Services 130

The Hackett Group

MARCH 14, 2023

An expected 8% increase in workload, combined with an expected 1% reduction in head count and a 2% reduction in budget, will drive a productivity gap of 9% and an efficiency gap of 10%, roughly double the size of the gaps recorded in last year’s study. About The Hackett Group The Hackett Group, Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

Everest Group

JANUARY 17, 2025

With the average time from an announcement of a merger or acquisition to the completion of the transaction at 6-12 months for mid-sized to larger deals, with the duration of post-merger integration taking another 1.5 years or more, M&A activity wreaks special havoc on the global business services model, its leaders, and its people.

Global Business Services 130

Global Business Services Banking Right-Sizing Design 130