Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. CoEs and competency centers within GBS organizations are designed to streamline and set actionable steps for the CEO’s agenda and critical priorities.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

JUNE 18, 2024

Register Now for Everest Group Engage Everest Group’s inaugural global conference event, “Everest Group Engage,” will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. For example, a leading US bank GBS hosts a Finance and Accounts (F&A) Data Management team that supports finance business users’ data needs.

Banking 130

Banking Analytics Finance Engineering 130

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. It’s a core part of our business strategy, intertwined with our operations and corporate ethos.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Currently, change management is not part of the strategic GBS design.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

SEPTEMBER 25, 2024

On the other hand, if the enterprise is waiting for a new leader to tell them what to do, it may take a year or more to design, plan, syndicate, and get buy-in, further delaying value delivery and creating a class of enterprise non-believers. Or perhaps the candidate has another vision, causing dissonance. How competent is the team?

Jobbing 130

Jobbing Outsourcing Management Global Business Services 130

The Hackett Group

JULY 8, 2021

Understanding the sources of digital world-class performance. In fact, 86% and 77% of services organizations and manufacturing organizations, respectively, are currently expanding or planning to expand data sources for risk data and supply/market intelligence. End-to-end process design and ownership.

Analytics 52

Analytics Automation Design External Service Provider 52

The Hackett Group

JULY 13, 2021

z International for Order-to-Cash; Reckitt for IT Opportunity-to-Deployment; Vodafone Procurement Company for Source-to-Purchase; and Wipro Limited for Hire-to-Retire. The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78