Perficient Digital Transformation

JANUARY 23, 2023

Traditionally, Managed Services Providers (MSPs) have focused on areas like IT, Network, Infrastructure, Cloud, Security, and third-party vendor software management. Website Success & Growth Support Plan: This category of work is designed and taken up in consultation with the client.

Managed Services 64

Managed Services Management Service Engineering 64

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 130

Collaborations Service Marketing Managed Services 130

The Hackett Group

AUGUST 1, 2024

NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. Hackett Pay will cover all aspects of payroll operations support, including wage payments, employee tax, wage garnishments, W-2 management, employee verification, tax credits and unemployment claims.

Payroll 78

Payroll Managed Services Collaborations Management 78

Everest Group

SEPTEMBER 18, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Cloud Services Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Premier BPO

SEPTEMBER 10, 2024

Premier BPO: Your Partner in Data-Driven Success Premier BPO is your strategic partner in helping you transition into a data-driven organization by offering comprehensive database development and management services critical to your success.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Perficient Digital Transformation

OCTOBER 6, 2021

Forrester defines RPA services as: “Services that enable the robotic process automation (RPA) lifecycle, including consulting, solution architecture, governance and enablement services, bot design and development, bot management, and bots as a service, rendered either on-premises or as a service.”.

Robotics Process Automation 119

Robotics Process Automation Automation Service Out-Tasking 119

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 130

Management Service Marketing Analytics 130

Premier BPO

OCTOBER 8, 2024

It is best to leverage the expertise of a tech-enabled service partner who can guide you through the integration process. Why Outsource EDI and ETL Services Leveraging tech-enabled services for EDI and ETL can unlock numerous benefits for your organization. Outsourced EDI and ETL services can lead to more efficient operations.

BPO 245

BPO Co-Sourcing Outsourcing Efficiency 245

Capgemini

JANUARY 13, 2022

How does Capgemini Government Solutions (CGS) offer Managed Services that support agencies, both federal and commercial, to achieve their missions? . Applications Management. Another agency CGS Managed Services supports has been focused on standing up a U.S. Cloud Infrastructure.

Managed Services 52

Managed Services Management Service Cybersecurity 52

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

SEPTEMBER 29, 2021

With outsourcing activity again picking up after slowing when the pandemic hit, now is a good time to gain a better understanding of how providers price IT services. Contract terms and conditions : Service levels, service credits, and penalties can have a major impact on pricing without enterprise procurement realizing it.

Outsourcing 130

Outsourcing E-Commerce Service Advisory 130

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

TTEC

SEPTEMBER 10, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.

Managed Services 52

Managed Services Outsourcing Service Management 52

31 West

DECEMBER 9, 2022

It helps IT service desk outsourcing companies provide efficient and uninterrupted support to their clients. The newest version of this IT infrastructure is ITILv4 which ensures cost-effective and quality IT services for all kinds of businesses. The 5 main categories are: Service Strategy. Service Design.

Design 130

Design Outsourcing Information Technology Managed Services 130

Everest Group

NOVEMBER 10, 2023

Process Orchestration Products Process orchestration enables business users to design, manage, and monitor end-to-end business processes. LEARN MORE ABOUT Top Service Providers It is gaining popularity worldwide, offering numerous applications across various business functions and industries.

Payroll 162

Payroll Insurance Finance Outsourcing 162

Groove Technology

NOVEMBER 15, 2024

Focus on Core Business Activities By outsourcing QA, in-house resources can be reallocated to focus on core activities like product design, marketing, or customer acquisition. Quality Control and Consistency While many outsourcing providers offer excellent service, quality variability can still be a concern.

Software 100

Software Outsourcing E-Commerce Flexibility 100

31 West

DECEMBER 19, 2022

ITIL 4 has come up with a group of management practices for IT service providers to achieve their targeted goals. This version of ITIL has included automation and data management practice in its infrastructure along with IT service management. ITML practices illustrate the core functions of ITIL service management.

Right-Sizing 130

Right-Sizing Outsourcing Managed Services Service 130

31 West

JANUARY 25, 2023

ServiceNow is a popular IT help desk solution designed for all sizes and types of businesses. The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. This SaaS product delivers an excellent user experience and serves as a one-stop platform for all service management tasks.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Everest Group

JANUARY 5, 2024

With very few major tech vendors providing professional services for content supply chain product offerings, Global System Integrators (GSIs) have become essential. While GSIs offer consulting, implementation, or managed services for individual content supply chain components, the fragmented nature often can lead to integration issues.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

V-Soft Consulting

MARCH 4, 2024

V-Soft Infrastructure (VSI) offers full-fledged IT infrastructure services to help businesses strengthen their network. We offer robust infrastructure services such as network scaling, cabling services, cloud management, and managed services.

Design 52

Design Service Managed Services Management 52

Premier BPO

OCTOBER 1, 2024

Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage. This blog will focus on the importance of database management in helping organizations become data-driven through its key components and various services that support data-driven innovation.

Management 130

Management Co-Sourcing Government Analytics 130

Premier BPO

OCTOBER 23, 2024

Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. In customer experience management, businesses can centralize feedback from multiple platforms to derive insights that drive service and product enhancements. What is ETL? Ready to revolutionize your data integration process?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

31 West

NOVEMBER 30, 2022

ServiceNow is an industry leader that has gained immense popularity for offering seamless integration and a vast range of services for a smoother workflow. You should work with IT help desk providers that implement ServiceNow to automate your IT management. Easy-to-Use Service. The Best Quality IT Services. Here’s why.

Human Resources 130

Human Resources Software Automation Managed Services 130

31 West

JANUARY 20, 2023

ManageEngine is a robust IT management software designed for technicians and businesses of all sizes. What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests.

Software 130

Software Automation Out-Tasking Design 130

Everest Group

MAY 28, 2024

In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. Lastly, we’ll take a look at the Price Genius offering that just launched in January to enable IT service providers to more effectively price and solution their proposals.

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. Lastly, we’ll take a look at the Price Genius offering that just launched in January to enable IT service providers to more effectively price and solution their proposals.

Retail 130

Retail Healthcare Right-Sizing Research 130

Premier BPO

SEPTEMBER 3, 2024

61% named delivering on data strategy a top-3 priority, and 69% want to spend more time providing leadership for data activities and less time assessing and designing data technology platforms. 2 The Data Management Dilemma This “data chaos” is an order that is yet undeciphered and can be addressed through data management.

Government 130

Government Analytics Outsourcing Managed Services 130

31 West

JUNE 11, 2024

This enables businesses to provide more personalized customer service to each prospect. The scope of CRM goes beyond simple contact management software, though. It’s also made it possible for businesses to provide unparalleled customer service. These chatbots are designed to help your prospects navigate your sales funnel.

Marketing 130

Marketing Customer Service Software Sales 130

Everest Group

JANUARY 18, 2024

“Although enterprise adoption of gen AI is far from its anticipated peak, enterprises continue to experiment with unique use cases in a wide variety of industries, ranging from high-tech and financial services to healthcare and retail,” continued Singh. “As is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

Magellan Solutions

SEPTEMBER 24, 2022

The Cost of IT Services for Small Business. On-site and cloud-based services are both provided by managed IT service providers. How much would outsourcing Information Technology (IT) services for small businesses cost, anyway? OUTSOURCED IT SERVICES FOR SMALL BUSINESSES MEANING. But it is a smart one!

Service 75

Service Outsourcing Out-Tasking Call Center 75

Groove Technology

MAY 12, 2022

Offshore Development Services. Groove is an offshore and outsourcing development company that offers full-cycle offshore services such as requirements gathering and analysis, custom software solution development, architecture, UI/UX design , QA, testing, remote administration, maintenance, and support. UX/UI design.

Offshoring 130

Offshoring E-Commerce Out-Tasking Engineering 130

Everest Group

SEPTEMBER 18, 2024

APPLY ON LINKEDIN Job Title: Practice Director – BPS Pricing Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. tax managed services, third party risk management etc. –

Right-Sizing 100

Right-Sizing Research Advisory Jobbing 100

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Magellan Solutions

APRIL 16, 2024

Research indicates that 94% of users base their initial impression of your company on your website design, forming their opinion in just 50 milliseconds. It highlights the importance of a well-designed online presence. Outsource your website design to experts so you can focus on your strengths. So, what are you waiting for?

Design 52

Design Outsourcing Right-Sizing Out-Tasking 52

Everest Group

JANUARY 17, 2023

As part of the engagement, we provided the following services to the client: Identified key strengths and development opportunities for the platform and provided short-term and long-term roadmap recommendations for prioritizing features. Read on to learn about the approach, assessment dimensions, and outcomes in this case study.

Research 130

Research Collaborations Sourcing Design 130