This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
In the biggest technology transaction of the year so far, Cisco agreed on September 21 to buy cybersecurity firm Splunk for a staggering US$28 billion. With the potential to help organizations integrate their IT operations across various aspects such as applications, data, infrastructure, security, and networks, this acquisition is highly significant.
Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. It marks the third wave of value-centric transformation, with enterprises adopting a fully digital future of work and prioritizing improved employee experience, value realization, productivity, cost efficiency, and workplace cohesion.
Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.
The past few years of upheaval have underscored procurement’s importance for generating value. The next few years could make its contributions even more critical.
Employer of Record (EOR) Solutions Expanding globally is often a multifaceted and time-consuming process that requires organizations to navigate unfamiliar legal systems, tax structures, and global payroll procedures. As enterprises aim to tap into the advantages of hiring talent globally, managing and paying employees compliantly across multiple countries can become a formidable challenge.
Conference World procurement excellence summit September 27, 2023 David Rickard , Partner at Everest Group, will be speaking at the World Procurement Excellence Summit.
What will define the next age of travel? Digital technology and artificial intelligence are empowering the industry to reimagine the travel experience and unlock long-term growth.
Accelerate threat detection and response (TDR) using AI-powered centralized log management and security observability It is not news to most that cyberattacks have become easier to launch and harder to stop as attackers have gotten smarter and faster. For those defending against cyberthreats, things continue to get more complicated. The list of challenges is long: cloud attack surface sprawl, complex application environments, information overload from disparate tools, noise from false positives
Chris Bradley, McKinsey Global Institute Director and senior partner, discusses why he thinks Asia is on the cusp of a new era and how companies should be thinking about this new age.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Large language models (LLMs) are foundation models that use artificial intelligence (AI), deep learning and massive data sets, including websites, articles and books, to generate text, translate between languages and write many types of content. There are two types of these generative AI models: proprietary large language models and open source large language models.
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results in greater heartache later on. And in the case of CX delivery, now is one of those times. Across major economies, satisfaction with customer experience is in free fall, and minor tweaks around […] The post Evolving CX Environment Means Rethinking Ideal Agent Profile appeared first on Intelligent Sourcing.
The relevance of a promise The fundamental principle of commerce is the concept of a “promise.” A promise of accuracy in product detail, product capabilities, quality, price and delivery. The promise of accuracy in inventory—or, more importantly, in the availability of inventory—is very important when there are competing demands for the same unit of inventory and unpredictable disruptions to sources of supply.
With the rise of cloud-native technologies, businesses are becoming dynamic and competitive by delivering customer-centric applications and enhanced customer experience. Enterprises want to move quickly and effectively to the cloud while managing costs and risks without having to refactor their entire workload – especially back-end platforms and solutions that have been working well for decades.
Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?
In our blog series, we’ve debunked the following observability myths so far: Part 1: You can skip monitoring and rely solely on logs Part 2: Observability is built exclusively for SREs Part 3: Observability is only relevant and beneficial for large-scale systems or complex architectures Part 4: Observability is always expensive Part 5: You can create an observable system without observability-driven automation Today, we’re delving into another misconception about observability—
Call center agencies play a pivotal role in shaping the customer experience for our outsourcing clients. However, measuring the effectiveness of each call center, each agent, and each interaction can be a challenge. How can businesses quickly measure their call center performance and maximize CX? The answer lies in Call Center Key Performance Indicators (Call Center KPIs), a set of metrics that provide valuable insights into the efficiency and effectiveness of call center operations.
AI has become all the rage in the business world. This is in part because it has caught consumers’ interest, but also because it has the ability to transform a business. The media industry is no exception, and AI can solve some of the media world’s biggest challenges. Of course, within the media industry, different kinds of companies can benefit differently from AI capabilities.
To say things are changing quickly in customer service would be the understatement of the decade. In a span of a few short months, generative AI has completely upended what we thought was possible to automate within customer service interactions. Due to the revolutionary potential of platforms like ChatGPT–alongside continued economic uncertainty–corporate boards across industries are mandating investments in automation and AI with the expectation that they will spur a new era of business produc
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
In the landscape of personalized experiences, it’s vital to understand your customers and cater to their needs. Data gathered by financial institutions provides a broad array of information, from basic demographic data such as age group and geography, to more sensitive information like salaries and spending habits. This information, along with leveraging technology, can generate insights to enhance customer engagement, establish loyalty, and increase customer satisfaction.
Welcome to our comprehensive guide on mastering API testing with Katalon Studio and JMeter integration. Whether you’re a seasoned tester looking to expand your skill set or a beginner eager to learn the ropes, this blog will serve as your roadmap to creating, executing, and validating API requests seamlessly. We’ll walk you through the entire process, from setting up proxies in Katalon Studio to recording and executing tests in JMeter.
Understanding your customers is the secret sauce to keeping them coming back for more. 56% of customers say they would instead transact with businesses that “get” them. So, that’s why spending quality time and effort knowing your customers is super important. It’s like getting to know your BFF’s favorite pizza toppings – you gotta do it for a strong and lasting bond.
What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.
In today’s fast-paced digital landscape, the seamless operation of APIs (Application Programming Interfaces) stands as a linchpin for the success of any software application. APIs’ robustness, reliability, and security are non-negotiable in software development. Enter the Karate DSL (Domain-Specific Language) Framework, a shining star in this context.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
273 
Let's personalize your content