The Global Small Business Blog

AUGUST 15, 2023

©iStock/traviswolfe One of the most difficult parts of international expansion, is finding trusted talent in the new countries. Initially, Mexico City-based Grupo Shogua , which operates food and beverage, retail, and convenience stores in airports, considered hiring and training remotely to start expanding beyond Mexico City, but Nasser quickly realized it would be impossible to get new employees to understand their culture, mission, and vision without being there in person.

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Retail 175

Sourcing Captain

AUGUST 15, 2023

When it comes to sourcing products from China, it’s important to understand the two types of China sourcing agents available in the market. These agents play a crucial role in helping businesses navigate the complexities of international trade and find reliable suppliers. Individual China Sourcing Agent VS China Sourcing Companies The first type of China sourcing agent is the individual sourcing agent.

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Sourcing Supply Chain Management Manufacturing Collaborations 130

Groove Technology

AUGUST 15, 2023

IT staffing services have become increasingly popular in recent years as companies look for ways to stay competitive in the fast-paced digital age. These services provide organizations with access to skilled IT professionals who can help them meet their technology needs and drive growth. In this comprehensive guide, we will explore what IT staffing services are, the different types available, and the benefits they offer.

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Service Cybersecurity External Service Provider Right-Sizing 100

Sourcing Captain

AUGUST 15, 2023

When it comes to finding the best China sourcing agent, it’s crucial to establish a strong connection that ensures a seamless partnership. With the right sourcing agent by your side, you can unlock incredible opportunities and access high-quality products from China. To connect with the best China sourcing agent, consider the following steps: 1.

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Sourcing Manufacturing Research Collaborations 130

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

3Pillar Global

AUGUST 15, 2023

In today’s rapidly changing digital age, banks and financial institutions must remain up-to-date with the latest technologies. We now live in an age where customers expect that the digital products and services they use will be personalized, secure, and will deliver to their expectations. By meeting these demands, banks and financial services organizations will not only meet and exceed customer retention, but also help drive higher ROI to their bottom line.

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Banking Research Efficiency Service 98

Transparent BPO Outsourcing

AUGUST 15, 2023

Transparent BPO Recognized on 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies Rockville, MD, August 15, 2023 – Today, Inc. revealed that Transparent BPO is #3127 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list represents a one-of-a-kind look at the most successful companies […] The post Transparent BPO’s Ninth Inclusion on Annual List of America’s Fastest-Growing Private Companies and Eighth C

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BPO Nearshoring Customer Service Outsourcing 98

IBM Business Partners

AUGUST 15, 2023

Imagine embarking on a weight-loss journey without having a scale—it’s like sailing through uncharted waters without a compass. The scale serves as your trusted navigator, providing tangible metrics and keeping you on track. Similarly, comprehending the savings realized in a cloud-cost-optimization journey offers valuable insights into the impact of your efforts.

Accounting 60

Accounting Engineering Flexibility Efficiency 60

Worldwide Call Centers

AUGUST 15, 2023

Tunisian Call Centers have emerged as a prominent outsourcing destination over the past 10 years. Call centers in Tunisia have recently been attracting international businesses seeking cost-effective multilingual customer service solutions. This North African country boasts a strategic location, a skilled multilingual workforce, and a supportive business environment.

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Outsourcing Call Center Labor Costs Human Resources 52

IBM Business Partners

AUGUST 15, 2023

Tata Consultancy Services (TCS) is a global information technology services and consulting company with headquarters in Mumbai, India. TCS has deep expertise in digital and business solutions, engineering, and IT infrastructure services. Since its founding in 1968, TCS has been providing world-class services and consulting to clients, consistently delivering transformational results.

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Collaborations Service Retail Engineering 58

Worldwide Call Centers

AUGUST 15, 2023

Over the past two decades, UK call centres have emerged as a solid strategic option for companies across Europe, Asia, and North America. In fact, call centres in England offer very high quality agents, multilingual capabilities, and the best option for supporting the local market. As businesses strive to remain competitive and provide exceptional customer experiences, call centre outsourcing to the United Kingdom has become a popular choice to streamline processes, reduce costs, and enhance ove

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Outsourcing Call Center Customer Support Reduced Costs 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

RampRate

AUGUST 15, 2023

Join us on LinkedIn - Facebook - Twitter - Google Plus TonyG here. I know you thought you got rid of me out of the data center world or I left you for a sexier business, well you were both right. Back at you for something really unusual, a redefinition of Energy as Impact.

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Efficiency 52

Worldwide Call Centers

AUGUST 15, 2023

In today’s competitive business landscape, companies are constantly seeking ways to optimize their operations, enhance customer experiences, and reduce costs. Therefore, call center outsourcing has become a popular strategy that has gained momentum over the past decade. In fact, Germany has emerged as a top destination because of robust infrastructure and excellent workforce.

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Call Center Reduced Costs Outsourcing Regulations 52

RampRate

AUGUST 15, 2023

Join us on LinkedIn - Facebook - Twitter - Google Plus TonyG here. I know you thought you got rid of me out of the data center world or I left you for a sexier business, well you were both right. Back at you for something really unusual, a redefinition of Energy as Impact.

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Worldwide Call Centers

AUGUST 15, 2023

Call centers in Romania have emerged over the past 15 years as a leading outsourcing destination. In fact, our agencies have been attracting businesses from around the world seeking cost-effective services solutions without compromising on quality. Moreover, Romania’s strategic location, multilingual workforce, skilled professionals, and a favorable business environment have contributed to its rise as a preferred outsourcing location.

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Call Center Outsourcing Regulations Customer Support 52

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Airswift

AUGUST 15, 2023

Discovering and retaining talent poses an increasingly difficult task in today's landscape. The duration and expenses associated with hiring have surged, while trust in the recruitment sector has waned.

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Marketing 52

Worldwide Call Centers

AUGUST 15, 2023

In today’s competitive business landscape, maintaining a strong customer support system is imperative for any successful business. Hiring call centers in Egypt is one of the most effective strategies for providing multilingual support while saving over 50% compared to Europe or North America. Among the rising destinations for such outsourcing, Egypt has emerged as a preferred choice for multilingual support due to its unique blend of advantages that cater to the diverse needs of global com

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Call Center Customer Support Outsourcing Government 52

Anexa

AUGUST 15, 2023

Winners to Be Celebrated During Event in Rome on 13 October MÉXICO CITY, MÉXICO – 14 August, 2023 – Anexa BPO was named the winner of gold and bronze Stevie® Awards in the Company of the year – Diversified Services – Large ( gold ); Company of the year – Business or Professional Services – Large ( bronze ); Communications Team of the Year ( bronze ); Customer Service Department of the year ( bronze ) categories in The 20 th Annual International Business Awards® today.

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BPO Customer Service Sales Outsourcing 52

Worldwide Call Centers

AUGUST 15, 2023

In today’s hyper-connected world, effective multilingual customer support plays a pivotal role in determining the success of any business. Many international companies are looking to provide customer support in Japanese as well as other Asian languages. However, providing seamless and efficient support in the native language can be challenging, especially for in-house operations.

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Call Center Customer Support Outsourcing Streamline Operations 52

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Sales

Perficient Digital Transformation

AUGUST 15, 2023

Meet Ntasha Sharma, Senior Business Consultant During her time at Perficient, Ntasha Sharma has grown her career and achieved many professional milestones. Perficient’s Growth for Everyone initiative encourages our 7,500 global colleagues to pursue their career goals and forge their own path. We believe it’s important to recognize and celebrate the unique accomplishments of our colleagues.

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Out-Tasking Offshoring Nearshoring Management 52

IBM Business Partners

AUGUST 15, 2023

Suzhou Universal Chain Technology Company (hereafter referred to as Suzhou Universal Chain) and IBM China recently announced the successful development of Suzhou Universal Chain’s enterprise application integration platform and business process automation management platform using IBM hybrid cloud and AI software. This was achieved after six months of dedicated efforts and laid the foundation for reshaping the company into a more digitally advanced and intelligent enterprise.

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Software Manufacturing Automation Engineering 51

Perficient Digital Transformation

AUGUST 15, 2023

This August 15th will mark the 77th anniversary of India’s independence, which is celebrated with pride across India and by Indian citizens all over the world. Every year on 15th August, the streets of India are adorned with the tricolors of the national flag as the country celebrates its day of independence. What is the significance behind celebrating August 15th?

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Mercans

AUGUST 15, 2023

Effective from 28 July 2023, the Kenyan Government has lifted the suspension barring the implementation of the 2023 Finance Act. The Finance Act of 2023 proposed the below changes to take effect from the 1 st of July 2023: Exemption of travel allowance from Personal Income Tax Travel allowances paid to an employee performing official duties if the allowance is based on the standard mileage rate approved by the Automobile Association of Kenya.

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Finance Payroll Government Service 40

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Perficient Digital Transformation

AUGUST 15, 2023

As India gears up to celebrate its 76th Independence Day on August 15, 2023, our workplace in Bangalore, India was filled with excitement and pride. This year’s celebration holds special significance as it coincides with an engaging Townhall Meeting and a visit of MDs & CAMs from Hyderabad and Chennai. Colleagues came together in unity with tricolor dress codes, adorning our office with tricolor decorations and rangoli, symbolizing the rich cultural diversity that defines our nation.

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Management 52

Intugo

AUGUST 15, 2023

The Power of Nearshore Mexico Call Center Outsourcing: Unveiling Unparalleled Benefits In today’s rapidly evolving business landscape, call center outsourcing has emerged as a strategic approach to enhance operational efficiency, improve customer satisfaction, and drive overall growth. Among the myriad options available, nearshore outsourcing to Mexico has gained significant traction due to its unique blend of advantages that cater to the diverse needs of businesses across various industri

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Call Center Outsourcing Nearshoring E-Commerce 52

IBM Business Partners

AUGUST 15, 2023

Artificial intelligence (AI) adoption is here. Organizations are no longer asking whether to add AI capabilities, but how they plan to use this quickly emerging technology. In fact, the use of artificial intelligence in business is developing beyond small, use-case specific applications into a paradigm that places AI at the strategic core of business operations.

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Government Out-Tasking Supply Chain Management Cybersecurity 74

IBM Business Partners

AUGUST 15, 2023

In our blog series, we’ve debunked the following observability myths so far: Part 1: You can skip monitoring and rely solely on logs Part 2: Observability is built exclusively for SREs Part 3: Observability is only relevant and beneficial for large-scale systems or complex architectures In this article, we will focus on the misconception that “observability is always expensive.” We’ll highlight the significance of cost-effective observability solutions.

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Automation Sourcing Banking Flexibility 48

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Jobbing