Wed.Apr 09, 2025

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Author Talks: How to lead in a polarized world

McKinsey & Company

From political polarization to social movements, outrage is reshaping the landscape for organizations. A business professor offers a unique, practical approach to help leaders make sense of this phenomenon, engage stakeholders effectively, and build resilience.

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ServiceNow Change Management: Best Practices & Strategies for IT Teams

V-Soft Consulting

Change is common in IT, but the effective management of that change will keep organizations IT operations and services productive. IT change management, when implemented properly, can reduce downtime, cut costs, maximize operational effectiveness, and minimize IT risks. That's where ServiceNow Change Management comes into play.

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Finding a grounded approach to the restaurant business

McKinsey & Company

Mercer Street Hospitality founder and CEO John McDonald discusses how he selects new projects while maintaining his stable of restaurants and bars in a notoriously challenging industry.

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What Siemens’ US$5.1B Acquisition of Dotmatics means for the Life Sciences Industry | Blog

Everest Group

Siemens, long known for its strength in industrial and manufacturing technology , has made a bold play in the scientific Research and Development (R&D) space with its $5.1 billion acquisition of Dotmatics. By pairing its strengths in automation and digital twins with Dotmatics scientific expertise in early-stage R&D, Siemens is laying the groundwork for a seamless digital thread from discovery through manufacturing.

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How to Set Better OKRs and Drive Results

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

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Mitigating procurement value leakage with generative AI

McKinsey & Company

In an era of unprecedented disruption, procurement is no longer just about negotiating costs but is at the forefront of navigating complexity and protecting value.

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Redial BPO Present in Reuters CSX West 2025

Redial

Redial BPO is excited to announce our participation in the upcoming Reuters CSX West event ! As a leading provider of Business Process Outsourcing (BPO) solutions, we are committed to enhancing customer experiences through innovative strategies and technologies. This year, we will be joining industry leaders and professionals in San Diego to discuss the future of customer service and the pivotal role of artificial intelligence (AI) in shaping customer interactions.

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Shattering Boundaries with Perficient’s Digital Expertise and Global Strategy

Perficient Digital Transformation

As the leading global digital consultancy, Perficient transforms how the world’s largest enterprises and biggest brands connect with their customers, create valuable relationships, and drive impactful business growth. Guided by a commitment to fostering a culture of diversity, inclusion, and belonging, Perficient encourages teams to think beyond traditional limits and develop digital innovations that make a difference.

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The Hackett Group: Finance Leaders at a Crossroads as Gen AI Adoption Surges

The Hackett Group

Report reveals 89% of executives advancing Gen AI initiatives; finance teams will play a critical role in enterprise transformation or risk falling behind MIAMI April 9, 2025 The Hackett Group , Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) strategic consultancy and executive advisory firm, today announced findings from its 2025 Key Issues Study, revealing that 89% of executives are advancing Gen AI initiatives up from just 16% a year ago.

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Accounts Payable in 2025: A Year of Transformation Through Automation and AI

Planergy Software

What's PLANERGY? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficientlyby automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY.

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Managed Service Offering (MSO) Support Ticketing System

Perficient Digital Transformation

A ticketing system , such as a Dynamic Tracking Tool, can be a powerful tool for MSO support teams , providing a centralized and efficient way to manage incidents and service requests. Here are some more details on the benefits. Organize and triage cases: With a ticketing system, MSO support teams can easily prioritize cases based on their priority, status, and other relevant information.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Mother’s Day eCommerce: How to scale your CX team for the online surge

Influx

Mothers Day is one of the biggest retail events of the year. According to current trends and data from the National Retail Federation (NRF), eCommerce spending for Mothers Day in 2025 is expected to be significant, with estimates placing the total near $33.5 billion in the United States alone, representing a near-record high for the holiday. This year, eCommerce remains the most popular shopping destination, with 35% of consumers choosing to shop online.

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Integrating Optimizely CMS with Azure AI Search – A Game-Changer for Site Search

Perficient Digital Transformation

Want to elevate your Optimizely PaaS CMS site’s search capabilities? Azure AI Search could be just the tool you need! In this blog, Ill discuss how to connect your CMS with Microsofts advanced AI-driven search platform to create fast, smart search experiences that surpass regular keyword searches. What is Azure AI Search? Azure AI Search is Microsoft’s cloud-based search service powered by AI.

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Understanding BPO, BPM, and KPO: Which Outsourcing Model is best for your Business?

Offshore India Data Entry

Are you a business owner struggling to manage your non-core operations over core projects or to balance growth, productivity, and operational costs? Then, you are not alone. Many businesses confront similar obstacles. A smart solution for these hurdles is outsourcing. However, choosing the right model can be challenging. Outsourcing consists of three different models: BPO, BPM, and KPO.

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Minneapolis, Let’s Talk AI at Agentforce World Tour

Perficient Digital Transformation

Were excited to share that Perficient will be on the ground in Minneapolis for Salesforces Agentforce World Tour on April 24and were teaming up with Salesforce to kick things off with a special pre-event experience earlier in the day. Two Events, One Big Opportunity There are two events happening on April 24: Exclusive Pre-Event: Salesforce & Perficient Pre-World Tour Experience Hosted by Perficient (Invite-Only) Date: Thursday, April 24, 2025 Time: Morning session (exact time provided upon

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Future-Proof Your Talent Pipeline

Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?

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Trouble upstream? Identifying and stopping risk from the reporting layer

Capgemini

Trouble upstream? Identifying and stopping risk from the reporting layer Harris Stevenson-Robb 04 Apr 2025 Facebook Twitter Linkedin What is your regulatory reporting telling you about your upstream processes? As with anything in life, you get out what you put in. Higher quality inputs lead to better outputs. The same principle also applies to firms regulatory reporting, upstream processes, and risk management.

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Global Small Businesses Are Feeling the Greatest Pain Right Now From Tariffs

The Global Small Business Blog

iStock/TatyanaGI Bill Ackman wrote in a Sunday post on X that the U.S. risks fueling an economic nuclear war should the administrations onslaught of tariffs proceed against dozens of countries. Ackman, who runs the New York City-based hedge fund Pershing Square, suggested that President Trump consider a 90-day pause of the policy to allow time for negotiations, and he underscored how the countrys [global] small businesses will experience much greater pain compared with larger companies.

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Trouble upstream? Identifying and stopping risk from the reporting layer

Capgemini

Trouble upstream? Identifying and stopping risk from the reporting layer Harris Stevenson-Robb 04 Apr 2025 Facebook Twitter Linkedin What is your regulatory reporting telling you about your upstream processes? As with anything in life, you get out what you put in. Higher quality inputs lead to better outputs. The same principle also applies to firms regulatory reporting, upstream processes, and risk management.